What MakeMyTrip and Yatra’s Back-to-Back AI Launches Signal for Indian OTAs

Key Points

• Yatra Online and MakeMyTrip launched generative AI travel assistants, DIYA and Myra, within days of each other, signaling a strong AI push in India’s OTA sector.
• Yatra’s DIYA focuses on multilingual support, refined search, full itinerary planning, and operational cost savings, while MakeMyTrip’s Myra leverages vast user data for personalized trip planning.
• Both companies are exploring AI for consumer and corporate travel, with benefits including faster service, cost reduction, and the ability to blend business and leisure travel experiences.

Summary

Yatra Online and MakeMyTrip, two major Indian online travel agencies, have unveiled generative AI travel assistants—DIYA and Myra—within days of each other, highlighting the rapid adoption of AI in the sector. Yatra’s DIYA offers multilingual, context-aware trip planning and promises significant operational efficiencies and cost reduction, while MakeMyTrip’s Myra focuses on data-driven personalization and innovation. Both platforms aim to enhance consumer and corporate travel experiences by automating processes, delivering tailored recommendations, and supporting the growing trend of blending business and leisure travel.