IDEAS: Marina Bay Sands Introduces SmartHotel Features in Mobile App
Key Points
- Marina Bay Sands Hotel has launched new SmartHotel features in its mobile app, allowing guests to bypass traditional check-in processes.
- The mobile app offers features like digital keycards, in-room services, bill validation, and payments, aimed at enhancing the guest experience.
- This initiative is part of a broader strategy to integrate digital experiences and improve convenience and service standards for guests.
Summary
Marina Bay Sands Hotel has introduced new SmartHotel features in its mobile app, allowing guests to bypass traditional check-in processes and use their phones as digital keycards. The app, available for both Android and Apple users, also facilitates in-room services and payment processes, marking the first phase of a plan to integrate digital experiences into the guest journey. This initiative aims to enhance convenience and service standards for guests, with further digital enhancements planned.
Marina Bay Sands Hotel has launched a series of new Smart Hotel features within its mobile app.
Singapore's largest hotel, which boasts over 2,200 rooms and suites, is to offer its guests a raft of new services through the app, including the opportunity to bypass the conventional check-in process at the front desk and complete verification requirements remotely.
Guests will also be able to use their mobile phones as 'digital keycards' in order to access their rooms and the hotel lifts, as well as order in-room services, validate bills and make payments.
Available for both Android and Apple users, these new services are the first stage in a transformative initiative aimed to integrate digital experiences into the guest journey.
“Marina Bay Sands has always embraced technology in our constant pursuit to enhance service standards and convenience for our guests,” said Paul Town, chief operating officer at Marina Bay Sands.
“Our aim is to not only transform the conventional check-in experience, but to also allow guests to truly maximize their time and start discovering the property from the moment they arrive. We have big plans for our digital offerings and are investing heavily to enhance the overall customer journey across even more touch-points,” Town continued.
At the Skift IDEA Awards, we are looking for hotel projects that are defining the future of hotels and the guest experience.
If you have an exciting initiative to share, head to the Skift IDEA Awards and start your submission today.
Up Next
How Travel Brands Can Seize the ‘Q5’ Opportunity on TikTok
U.S. Allies Add Warnings for Travel to America
Visitors Aren't Coming to India: What the Travel Industry Wants Now
Disney CEO Defends Park Pricing, Unveils New Tech and Plans 7 More Cruise Ships
