2020 Archives

Omni doubling down on luxury convention hotels at a time when major events aren't expected to return until at least next year is a risky move. But it could also prove highly successful if its long-view forecast actually pans out.

We're excited to open the conference with IAC Chairman Barry Diller, lauded author Laurie Garrett, and remote work expert Darren Murph as we discuss the broad forces reshaping travel in 2020 and beyond.

New owner Intelsat will need to invest in Gogo's internet services. Airline customers like Delta are impatient with Gogo's capacity to meet their needs.

The month of August brought with it the ugliest earnings season the travel industry has ever seen. We knew the numbers would be rough, but now we can finally understand just how bad this year has been.

Community tourism is a concept that places emphasis on bridging the economic and social divides between travelers and locals that is gaining prominence in the travel industry. As we learn in the case studies below from G Adventures, the pioneers of community tourism, redefined, it also has the potential to empower the industry employees who organize, lead, and sell travel experiences to customers.

For low-cost-carriers, loyalty programs often have been an afterthought. That's why Spirit's isn't worth much, compared to legacy carrier schemes.

Because these are airlines, consumers will want to know: What's the catch. But there probably isn't one. Times are tough in the airline industry, and this is as good a time as any to end unpopular fees.

We've seen budget airlines foist a lot of memorable fees on travelers, but we did a double take over this higher fee for using an ad blocker.

The American Hotel & Lodging Association continues to outline why it needs Washington to help the struggling hotel sector. The next four weeks are a make-or-break moment for dealmaking on Capitol Hill until after the U.S. presidential election.

It’s true that travel loyalty programs have come a long way from the standard points-based system — but some may still have a long way to go when it comes to striking the right balance between customer value and business value.