2020 Archives

Covid-19 is the turning point for the hotel industry to unplug, simplify structures, and redesign roles, which can all make it more attractive to future talent.

At some point, the U.S. airline industry will have a robust recovery. But given the depth of the Covid-19 pandemic, it is unlikely this will happen next year. Breeze Airways may have a rough go at first.

Expedia Group CEO Peter Kern is waging a simplicity campaign. Turning the Expedia and Hotels.com loyalty programs into a single plan might make sense. But one thing definitely on the agenda is trimming marketing through Google, a company Kern characterized as a "shark."

Amazon is dipping into virtual tours. Competitors should fear that Amazon is primed for disruption, virtual or otherwise.

KKday has returned to growth thanks to domestic tourism in countries such as Taiwan and South Korea. Notably, these modern democracies have contact tracing programs that work, enabling domestic activities to recover during a pandemic.

Contactless tech is buzzy as a form of pandemic harm reduction. But hotel companies will only front money for digital tools if the tech will steeply slice their costs long-term.

Singapore has long been known for operational excellence and top-down management style culture. But the green shoots of creativity are emerging, and with the right cultural and social factors, it can grow into a sizable export for the city state.

In this video conversation from Skift Global Forum, we hear from Suzan Kereere, Global Head of Merchant Sales and Acquiring, Visa and Carolyn Kremins, President at Skift, about why small businesses are essential to the travel industry.

From Brisbane to Nebraska, Corporate Travel Management's second takeover this year comes at a symbolic six months into the crisis. Are the floodgates now open to industry consolidation?

Strong communication and decision-making power at the local level are key to making heightened hotel cleaning measures succeed in an ever-changing pandemic information environment.