Early data shows that hotels' direct bookings are gaining market share during the pandemic, with both brand.com and phone making ground during this time of lower demand. Is this permanent, and if so, which other channels will lose out?
Preview and Subscribe to Read the Full ReportDistribution Landscape Overview Today’s hotel distribution landscape is intricate, with many players accessing and selling hotel room inventory through a myriad of channels. Below is a simplified version of the main connections between the largest business-to-consumer (b2c) and business-to-business (b2b) channels. This is used as a guide only, for further discussions in this report. Undoubtedly, lines between players in the distribution landscape are blurring. Traditional travel agencies and