Travel Advisors Field Cruise Concerns as Coronavirus Outbreak Spreads
Photo Credit: The quarantine of the Diamond Princess is among factors driving cruise cancellations and postponements. Princess Cruises
Skift Take
The coronavirus is wreaking havoc on the cruise industry, with travel advisors caught in the middle as they deal with cancellations and questions from worried clients that are difficult to answer. Among the most troublesome aspects is the uncertainty of how long the crisis will last and how much worse it may get.
It's been a hectic time for travel advisors with cruise clients, but not in the good way that normally occurs during wave season. Instead of making new cruise sales, many are besieged with cancellations, postponements, and questions from worried clients rocked by the steadily worsening reports of the coronavirus. Not surprisingly, some travel advisors said they were far too busy to answer questions for this story.
Right now the worst thing seems to be the uncertainty about what's ahead. Will the crisis drag on for months? Will it derail the global economy? Spread to ever-more destinations and local communities?
Many travel advisors are handling the situation with their usual grace under fire so it's been a time that underscores the value of working with a professional. After the crisis passes, bonds between clients and travel advisors could be stronger than ever.
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