All-in-One Management Platforms Need Traveler Support to Get Off the Ground
Photo Credit: Passengers exit an airplane at Madrid Barajas Airport and board a shuttle. All-in-one corporate management platforms create efficiencies, but travelers are reluctant to change unless they know for sure they will have a seamless user experience. Flickr / Matt Hintsa
Skift Take
This trend is becoming more and more pronounced: The future of corporate management is going to be all about the traveler.
All-in-one platforms are all the rage right now, both in the events industry and in corporate travel. Companies are looking for a way to keep all their data in one place and make the process of booking travel or organizing events as simple as possible.
Fully integrated travel platforms also cut down on costs for companies, allowing them to keep closer track of expenses and reduce out-of-policy booking. The problem is: Many business travelers are resistant to the change, according to a recent report by the Association of Corporate Travel Executives in collaboration with American Express Global Business Travel. This resistance is the main reason why the vast majority of companies say they do not have a fully integrated platform, although many say it's a top priority.
It’s not the travelers fault, however. Like anyone else, employees need a good reason to rearrange their habits and make a big shift. Newly integrated booking and expense tools need to be quick and intuitive to use b
