Articles tagged “amex gbt”

There will be an explosion of AI innovation over the next couple of years. The AI travel agent is getting closer, and travel companies will automate tasks long overdue for modernization.

Amex GBT has spent much of the year establishing strategy and working on experiments. Now it's time for deployment.

As the founder of private equity firm Certares, O’Hara has been one of the most active players in travel industry deal-making.

Today's podcast looks at a Labor Day travel boom, using AI to support business travel, and a surge in Middle East tourism.

The travel-management giant is using AI to read and respond to trip requests via emails. The goal is to free up human agents for more critical tasks, like perhaps explaining to executives why they can't expense that "team-building" trip to Vegas.

Big travel companies have the resources to plan major tech overhauls to integrate AI, but it's taking longer than some had expected.

American reintroduced its fares to the channels where travel agencies want to book them, and Isom acknowledged their absence was their biggest "pain point." The airline, too, will be feeling pain for some time.

Here's a look at the stealthy Booking.com for Business. Parent company Booking Holdings has larger priorities, but this unit is growing.

TravelPerk has joined a group of business travel companies making acquisitions this year, and industry decision makers say there are more to come.

Pressure from travel suppliers who want better merchandising tools and lower costs are compelling travel management companies to consolidate.