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Travel managers are concerned with the threat of data breaches from financial institutions and vendors, and there isn’t much they can do about it but react when something goes wrong.
They’re also worried, though, about employees spending company money on booze, snacks, and toys. The right policies and technology can help prevent this, but most travel managers aren’t taking the right steps to limit fraud. Check out our story on the latest research below.
We also have the latest on Google moving firmly into the world of online booking and various loyalty improvements from Delta Air Lines and Hilton.
— Andrew Sheivachman, Senior Editor
Travel Managers: Fraud and Data Breaches on the Rise: Fraud is much more common than getting hit with a legit data breach, but travel managers are paying more attention to cybersecurity in the wake of high-profile incidents. Virtual cards can help with the small stuff too.
Google Travel Is Now One Step Closer to One-Stop Shopping: Google has taken a huge next step, putting all the pieces together, including flights, hotels, packages, and trip-planning tools, on a dedicated website, and in Google Search and Google Maps. Google’s foothold in travel just got even larger.
TripAdvisor Responds to Critics by Changing How It Displays Hotel Reviews About Sexual Assault: TripAdvisor’s treatment of sexual assault allegations at hotels will not please people who would like to see these properties’ listings pulverized. But for those travelers scoping out hotels for issues of concern, these feature changes are a modest, incremental, and positive step.
Delta Extends Elite Status for Frequent Flyers Who Take a Break: Delta is the first major U.S. carrier to adopt a broader policy for extending elite status, including not just those who take parental leave but also flyers who experience other major life events. It’s a good way to engender long-term loyalty among the airline’s most valuable customers.
Hilton and Lyft Launch Loyalty Partnership: Hilton and Lyft’s new loyalty partnership is a win-win for travelers. On one hand, Hilton members get completely free points for riding in Lyfts. On the other, it will also soon be possible to book rides with extra loyalty points.
The Future of Travel
What Happens When Hotels Pledge to Reduce Plastics? It’s one thing for a hotel to join a coalition and promise to reduce its plastic footprint, and another to make measurable progress.
Who’s Cracked the Code on High-End Homesharing? ThirdHome just might have the winning formula on what affluent homeowners want when sharing properties. Scaling quality and keeping up a high level of trust will be key as it grows.
International Inbound U.S. Travel Growth Stuck in Slump: Beyond a slump for travel, it appears that experts expect a global economic cooldown to happen in coming years. People will always need to travel, but stagnant growth will present a problem for the industry in North America.
Skift Senior Editor Andrew Sheivachman [firstname.lastname@example.org] curates the Skift Corporate Travel Innovation Report. Skift emails the newsletter every Thursday.