First Free Story (1 of 3)Join Skift Pro
Discourse between United Airlines and its co-branded credit card partner Chase may be seeding the ground for future loyalty opportunities at the carrier.
As Skift’s Brian Sumers reported last week, the Chicago-based airline is deep in the process of renegotiating its contract with Chase, the bank that manages all of the carrier’s co-branded credit cards. United wants a better deal like Delta has with American Express. Chase may not be willing to budge.
Ultimately, the scenario that may shake out could be similar to the model employed at American. That carrier has a multi-level agreement with both Barclays and Citi for a wide spectrum of credit card products. For consumers, this means that it will be easier to reap the benefits of either bank and all of the ancillary services that each affords — some Mastercard products, for example, have unique hotel benefits while Amex is well known for its insurance policies. Competition breeds innovation.
— Grant Martin, Business of Loyalty Editor
Skift Stories and More Expert Insight
Delta Frequent Flyers Are Fans of Less Seat Recline, More Laptop Room: Put these flyers into the recline haters’ camp. Recent limitations to seat recline that Delta Air Lines is planning for some flights are being warmly welcomed by many frequent flyers on the carrier.
Peninsula’s Personalization Plans Include Reducing Size of Hotels: Few people probably realize that the tradition-steeped Peninsula Hotels is one of the world’s most forward-looking hotel chains in using technology to increase personalization and guest comfort.
How Airlines Decide What You’ll Eat and Drink On Board: With their onboard food and drink programs, airlines want to keep passengers happy. But they also want to keep costs reasonable.
Four Seasons Shows That Hospitality Can Be a Passport to a Global Career: Hospitality can be the gateway to a richly rewarding global career. But even some of the top brands aren’t making this sell well enough to the next generation of talent. Here’s how to do it.
U.S. Major Airlines Restart Fight Over Open Skies: After simmering on a back burner for more than a year, the fight between the U.S. major carriers and the Persian Gulf airlines is heating up again, this time over Air Italy’s new routes to San Francisco and Los Angeles from Milan.
Improving the Car Rental Experience Starts With What Biz Travelers Want: Usually, renting a car when on a business trip brings annoying headaches with it. Waiting in a long line after sitting for hours on a plane, for instance, or getting a car you didn’t actually reserve. But Jeff Kaelin, Avis Budget Group’s vice president of product development, said a maintained focus on mobile experience and more robust digital customization is creating a better experience for business travelers.
United Airlines Plays Hardball With Expedia and JPMorgan Chase: United Airlines has had relationships with JPMorgan Chase and Expedia Group for years, but on Wednesday the airline’s executives suggested both companies may need to improve their offers to maintain the carrier’s business.
Marriott to Build World’s Tallest Modular Hotel in Manhattan: The world’s biggest hotel company is betting that factory-built guest rooms are a key to juicing revenue — and helping guests get a better night’s sleep.
American to Keep 737 Max Grounded Through Mid-August: American Airlines Group has become the second major U.S. carrier to pull the grounded Boeing 737 Max from its flight schedule through the busy summer travel season, saying the decision will give passengers more certainty in making vacation plans.
Jet Airways May Have Stopped Flying, But the Frequent Flyer Program Continues: The JetPrivilege program still has value. Last summer, investment group Blackstone looked at buying it outright and the frequent flyer program has been preparing to operate independently of Jet Airways.
Skift Business of Loyalty Editor Grant Martin [firstname.lastname@example.org] curates the Skift Business of Loyalty newsletter. During the day, he also works in Product at TripActions. Skift emails the newsletter every Monday.