Skift Take

This week in aviation, an All Nippon Airways deal could help the Philippine tourism industry, airlines target millennials with premium economy seats, and American Airlines struggles to deal with tumbling customer satisfaction.

Airline News Weekly Roundup

Throughout the week we post dozens of original stories, connecting the dots across the travel industry, and every weekend we sum it all up. This weekend roundup examines aviation.

For all of our weekend roundups, go here.

Philippines Could See Japanese Tourism Boost From This All Nippon Airways Deal A much improved PAL catches the eye of ANA, which aims to expand in Asia. The Philippine industry hopes it will greatly improve the slower growth in arrivals being seen from Japan.

Travel Megatrends 2019: Premium Mediocre Goes Mainstream Despite what the name might suggest, premium mediocre isn’t necessarily something bad. It’s just that after a while consumers are going to cotton on to the fact that simply adding avocado to every meal doesn’t always make it more luxurious.

What’s Behind American’s Falling Customer Satisfaction Scores? Many airline executives believe the most important driver of customer satisfaction is reliability. American Airlines hasn’t been pleased with its customer satisfaction scores, so it is trying to improve the basics of its operation. That’s probably the right move. But does it also need to improve its product or brand image?

The Secret to 72 Years of Profit at South Africa’s Comair: Do airlines need non-airline businesses to survive? If one company’s unbroken 72-year run of profits is anything to go by, the answer is a resounding yes.

Qatar Airways Still Considering Its Oneworld Future: Oneworld might have a shiny new brand identity but it should probably spend its time now trying to smooth things over with one of its key airline members.

Why Qantas’ Surprise Stake in Alliance Worries Virgin: Qantas surprises the market by snaring a fifth of successful charter operator Alliance Airlines. Rival Virgin Australia is particularly worried by the move. Here’s why.

AAdvantage Launches International Premium Economy Redemption: It’s now possible to book international premium economy award seats on American, Delta, and United. Only one carrier, however, has published a table indicating how much the seats should cost.

Wizz Air Pinched by Fuel Price Rise: It might have been a difficult quarter for Wizz Air but it remains broadly optimistic. Along with other airlines, it will be hoping that the UK government comes to some form of agreement over Brexit.



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Tags: american airlines, customer service, trends roundups, wizz air

Photo credit: Philippine Airlines Airbus A320-214. Lasta29 / Flickr

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