2017 › August

Travel providers should pay attention to the preferences in communication of different generations in order to provide optimal customer support to every customer. Download this free report to learn more!

Cruises have always been complicated to book, so we're curious if customers will appreciate Costa's new approach.

Ctrip dominates online travel in China and will benefit from the continued shift from offline to online bookings. Additionally, the company is pushing more into the lucrative outbound market. We discuss these trends and more with CEO Jane Jie Sun.

KLM is a little less reliant on Chinese customers than other major airlines, but it's good to see the Dutch carrier taking the chance on a new way of accepting payments. We're betting it'll work out well for KLM. And we suspect other airlines will follow.

While this week's Meetings Innovation Report takes a closer look at how to craft meetings for younger participants, from Generation Z to millennials, the truth is that all of these strategies make for more engaging, entertaining, and meaningful events.

The term "fast-casual" seems loosely defined as fast food steps up its game and full service restaurants become more casual to adapt to changing times. Now, some of the elements that define fine dining are showing up in more casual formats. Lines = blurred.

The term "fast-casual" seems loosely defined as fast food steps up its game and full service restaurants become more casual to adapt to changing times. Now, some of the elements that define fine dining are showing up in more casual formats. Lines = blurred.

Companies put a lot of time and effort into creating a successful hotel program–– but without regular rate auditing, they may be leaving money on the table.

Travelport's distribution deal with India's largest online travel agency suggests that it can punch above its weight. But Travelport still faces a struggle against its much larger competitors.

If you want to engage Generation Z, ditch the paper, be authentic, and keep those presentations moving.