Skift Take

Automation is already a big part of how travel management companies operate, and is set to disrupt other elements of business travel in the future.

The Skift Corporate Travel Innovation Report is our weekly newsletter focused on the future of corporate travel, the big fault lines of disruption for travel managers and buyers, the innovations emerging from the sector, and the changing business traveler habits that are upending how corporate travel is packaged, bought, and sold.

Last week we weighed in on the corporate travel buzzwords we’re sick of hearing, even if many in corporate travel think they represent the transformative change the industry needs.

This week, we’re thinking about a whitepaper from Euromonitor tracing the global race toward greater automation. Automation is already driving costs down for business travelers and enabling travel management companies to get smarter about travel spend and customer service.

“Compared with other industries, the travel industry is well-placed to benefit from the new wave of automation, considering that service requires a high level of management, expertise and stakeholder interaction,” concludes the report. The biggest sectors to be affected by automation will be service jobs at airports and hotels, but the promise of automation has already hit behind the scenes in corporate travel.

As business travel continues to increase across the world, particularly in Asia, automated tools will only become more important to managing and controlling the experience of travelers.

— Andrew Sheivachman, Skift 

Social Quote of the Day

I think my business travel is getting to me because I had a dream I was dozing off on a plane and I woke up and I was on a plane. @Thx4SharingJerk

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Skift editors Hannah Sampson [[email protected]] and Andrew Sheivachman [[email protected]] curate the Skift Corporate Travel Innovation Report. Skift emails the newsletter every Thursday.

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Tags: automation, business travel, ctir

Photo credit: Automation is expected to surge across corporate travel in the future. Automated ticketing machines used by Alaska Airlines. Alaska Airlines

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