Articles tagged “automation”

There’s a distinct whiff of nostalgia drifting through the swaying palm trees in San Diego, as corporate travel agencies plug chatbots at the Global Business Travel Association’s annual convention.

In Skift's top stories this week, Skift founder and CEO Rafat Ali writes about the blending of work, travel, and personal lives, Ghana's decision to use celebrities to promote tourism emerges as problematic, and the labor shortage in hospitality enhances the need for robots in hotels.

The final part of our four-part series of recordings from the Event Innovation Lab™ at IMEX America focuses on the challenges around monetization of virtual and hybrid events. Get a fresh and somewhat contrarian take on how to generate revenue from online event experiences. 

The pace and extent of computerization varied in 2025. In countries that permitted it, some corporations automated their employees out of jobs without much hesitation. Workers needed to hone new skills as artificial intelligence threatened their livelihoods while others firms invested in retraining their staffs.

Forget animatronic robots. But software that replaces repetitive tasks that white-collar workers do in back-offices, tracking devices that can alert when hand sanitizers are empty, and mobility scooters that drive themselves are some of the examples of automation that may be worthwhile.

Low-touch is the new high-touch in travel. Companies may rapidly adopt some kinds of contactless systems in response to the pandemic. But which ones?

Raising productivity and easing a manpower crunch had been the original triggers behind the deployment of service robots and contactless technology in Asia’s hospitality sector, but the coronavirus pandemic will catalyze the automation trends already on the horizon.

Sanitizing robots. Amazon's touchless checkouts for airport stores. Contactless dining. Airports had already been embracing automation, but the crisis may accelerate the pace of change.

The best airline solutions lie at the intersection of data, people, and technology that makes sense of the data and connects the people.

Artificial intelligence was a hot topic at this year’s Skift Global Forum in New York. In this video recap from the event, we learn about the true power of AI in the travel industry, which will pail machine-powered automation with smart insights to create more meaningful relationships with customers.