2015 Archives

Disney sets itself apart in the growing river cruise sector with a product tailored specifically to families and its entrance could spark other companies to integrate their own family-first experiences.

We can only hope that airlines will use the force of these optimized designs for the greater good--to upgrade affordably and not to down-grade for cost-cutting. Time will tell.

We need better in-flight Wi-Fi to take our minds off the rest of the in-flight experience.

From responsive design and targeted sendings, to pushed content and pulling travelers into a fluid cross-channel narrative — e-mail marketers are steering the industry's course toward more reliable conversions, more of the time.

Paid or free, people want to be able to chose whether to connect. But we're surprised that 42% of passengers surveyed in the U.S. wanted mobile voice. Considering boisterous objections by U.S. travellers to calls onboard, we would have expected this number to be much lower.

The Ryanair and Spirit-ification of flying is almost complete.

TripAdvisor still spends a lot of money with Google so Kaufer's condemnation of Google's practices stands out. Others have been more circumspect.

American knows that it's possible to both rethink loyalty and keep people loyal at the same time.

It's not often that a revolutionary idea like Uber or Airbnb hit the market, making these small-scale innovations worth looking at and considering.

Travel builds businesses, helps in trade and capital investment, creates jobs and entrepreneurialism for the workforce, and helps protect heritage and cultural values, at least in theory. The WTTC data behind this shows how large the global travel industry really is.