2015 › September

When you connect the dots the fact that only 12% of passengers are willing to pay for extras but over 90% of them want to enjoy them calls airline’s up-selling strategies into question.

The line between editorial and advertising is blurring for many travel publications. Branded vacations are just the next step in making more money by riding this line.

Balancing the interests of the airline and the needs of the passengers who fly it every day leaves little room for error on the PR side.

Expedia intends to improve customers' abilities to compare airfares from airline to airline but it will face a huge challenge in doing so because the airlines themselves will resist those sorts of comparisons.

The biggest takeaway is that travel in China is by and large domestic with only the wealthy 5% of Chinese able to afford travel to places like Europe or the U.S., and these charts outline some of that.

That Smisek would go, effective immediately, based on the curious Federal case of the Chairman's Flight and not the botched United-Continental merger speaks volumes about the state of U.S. aviation.

These are the newest travel startups from AngelList vying for travelers’ interest and investors’ attention.

Now that airlines are making money again, they're fighting for business from corporate travel agents.

Social media plays an increasingly central role in the customer service efforts of hospitality brands, requiring a hotels and airlines to respond more quickly, personally and publicly to customer issues. Successful brands have embraced social care, not just to solve problems, but to elevate the travel experience.

A startup is only as good as the real-world use case it's trying to address, and sometime it takes the support of an accelerator to discover how to do this.