Delta and Spirit Called Out for Hate-Selling, We Mean Upselling, Tactics

Dennis Schaal

August 18th, 2015 at 11:30 AM EDT

Photo Credit: Skift co-founder and CEO Rafat Ali talks about airlines' hate-selling tactics on the NBC Today show August 18, 2015. AOL On TV Network

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Some airlines are getting very aggressive in their upselling tactics. It is apparently working financially for them at the moment although they are taking big risks in turning off their customers.

Following his post on hate-selling tactics in the travel industry, Skift founder and CEO Rafat Ali appeared this morning on an NBC Today segment that criticized some of the upselling tactics of Delta and Spirit airlines. Referring to them as "shaming" ta

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Delta and Spirit Called Out for Hate-Selling, We Mean Upselling, Tactics

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