2014 Archives

With Orbitz Worldwide now viewing itself more as a travel rewards company than a travel agency, and Travelocity now powered by Expedia technology, the travel agency space in the U.S. sure is dwindling.

Airline, hotel and car rental apps are rated by users as being well below the quality of travel booking apps. That they trail the travel booking apps isn't a huge surprise, but the the size of the ground they would have to gain to catch up is fairly daunting.

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The empire strikes back. Google is experimenting with new ways to monetize users who may search for a brand after viewing an online travel agency's TV commercial. The online travel agencies, meanwhile, will continue to look for ways to reduce their dependence on Google.

Four Seasons is at the beginning of its most ambitious growth period yet, and it's looking to both human touch and technology to improve how it delivers a luxury guest experience.

Florida and Vegas represent two destinations that do tourism on overdrive, and what they've learned can better inform destinations looking for even a sliver of their success.

Smells fishy to us.

Brands that know their audience best and cater to their dreams will gather momentum.