7 Steps to Creating the Hassle-Free Airline Experience
Airlines need to balance the incredible promise of more connected tech with improved customer service from the humans they employ.
No Bidding War for Concur as SAP Made the Only Acquisition Offer
What does it mean that there was only one bidder, SAP, for Concur? There are only a handful of companies -- perhaps Oracle, IBM, the Priceline Group, and American Express -- that have both the resources to pay more than $8 billion for an acquisition and have an interest in making a business out of travel technology for corporations. In addition, Concur still has plenty of skeptics.
Marriott Steps Up Its Content Game to Lure Millennials to Its Hotels
Marriott’s content studio is not a revolutionary concept, but rather a well-funded initiative to dim the voices of its competitors across digital and entertainment channels.
Sub-Saharan Africa Is Fastest-Growing Region for Wellness Tourism
Wellness tourism has made huge leaps in the past few years, with more tourists wanting to maintain healthy habits as they travel. But it still has a long way to go before it becomes ubiquitous in parts of Africa and the Middle East, as well as outpacing traditional tourism.
Airlines Mull How to Measure Loyalty: Points or Dollars?
To switch to revenue-based loyalty programs or not to switch? Many airlines are just doing the math, and anticipating the outcry.
Why Cities Are the New Frontier for Extended-Stay Hotels
The challenge isn't the need or desire for extended-stay properties in cities, it's overcoming the challenge of space in places like New York.
The Changing Relationship Between Travel Brands and Instagram Influencers
We have doubts about the methods used to measure success here. "Influencers" have gone from social media stars to legitimate taste makers in their respective fields. It's up to smart destinations and brands to provide a valuable experience that builds long-term loyalty and outweighs the pay.