2013 Archives

2014 will be an interesting year with this bunch, that's for sure. We're only 16 months into this game...

The presidential promotion gives Robin Hayes more responsibility without diluting the role of CEO Dave Barger, making it a slight internal shift rather than a significant shake-up.

Foodie tourism is a growing global trend, and this quick survey gives a snapshot of how its influence changes based on demographics in one region.

JetBlue doesn't want to be JCPenney. The airline certainly wants to attract more business travelers, but it adamantly seeks to ensure that changes don't come at the expense of its leisure traveler customer base. The balancing act will gradually become more of a challenge as Mint service expands, but it isn't a huge issue for the moment.

Instagram Direct is a nice new feature, but hardly anything revolutionary. Travel marketers might make some use of it, but it doesn't look like anything that could provide any scale to such attempts.

The national park service would be wise to embrace social media's sharing capabilities to the greatest extent it can. Repeat visitors are its best ambassadors, and amplifying their voices via social and mobile is a cheap and easy way to spread the word.

Making in-flight Wi-Fi free for good would change the competitive landscape forcing other airlines to consider free connections for the future. JetBlue might be late to the game, but it's making up for it in a big way.

Kudos to the house panel for the humor and savvy in leveraging BuzzFeed, but the chairman's opposition to in-flight voice calls is based on pandering and misinformation about a service that has worked without incident on international airlines for years.