UK Travel Agency Replaces Paper with Touchscreens in Next-Generation Store
Photo Credit: A Thomson travel agent shows travelers how to search on the store's digital map. Thomson
Skift Take
Better late than never? The closer that travel agencies get to becoming the physical manifestation of today's booking and reviews sites, the closer they get to keeping the customers they have left.
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UK travel agency Thomson opened its first next-generation store in England today. The store is an attempt to make the travel shopping experience more visual and interactive.
Customers walking up to the store see a large video wall with bright images of destinations from around the world. Inside an 84-inch int
