Articles tagged “thomson”

Better late than never? The closer that travel agencies get to becoming the physical manifestation of today's booking and reviews sites, the closer they get to keeping the customers they have left.

Five people died onboard the ship and three were injured. Thomson Cruises should do everything they can to let passengers communicate with their families at home.

Whether an employee interfered with customer service emails or an agent went rogue, Thomson needs to enhance its oversight. And its compensation offer seems paltry considering what the customer was subjected to and the disappointing experience on the tour.

Although Thomson is the first to announce flights between London and Phuket on the new 787 Dreamliner, British Airways and Virgin are awaiting Dreamliner arrivals and will likely announce new routes shortly.