First Free Story (1 of 3)

More travel executives get their mission-critical industry news from Skift than any other source on the planet.

Already a member?

Irish low-cost carrier Ryanair hasn’t been active on Twitter for long, but the airline has already given social media watchers a wonderful gift: One hour of inspired tweeting today by its outspoken CEO, Michael O’Leary.

Using the hashtag #GrillMOL, Ryanair customers and others had a chance to sound off to the man in charge about the airline’s lousy customer service reputation, and to ask O’Leary about everything from the possibility of child-free zones on board Ryanair aircraft to charging overweight people extra.

O’Leary answered no to both ideas.

He also responded a few times that the airline’s 81 million customers are proof that Ryanair responds to passengers’ needs despite plenty of tweets to the contrary.

And, O’Leary did make a bit of news, promising that a digital relaunch is in the works.

Here’s a sampling of some the questions and O’Leary’s retorts:

Photo Credit: Michael O'Leary getting ready to tweet. Ryanair