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… DVRs are more of a superfluous accessory than a sought-after amenity for guests.
“The technology works as promised, but (guests) don’t want to use it,” said Ben Bethel, GM of [Clarendon Hotel in Phoenix]. “We don’t see guests using (the DVRs) at all.”
Bethel added that the DVRs never took off because guests weren’t staying long enough to record shows. “These days, it seems there isn’t need for cable, satellite or DVRs in guestrooms because most people stream their content from their laptops or hand-held device,” he said.