Temporary Border Agency employees at Heathrow will be wearing trainee hats
Skift Take
Heathrow had problems processing people though immigration before the Olympics and they'll have it afterwards unless non-Band Aid solutions are found to why the Border Agency is having such a hard time doing its job.
Source: The Guardian
Author: Alan Travis
Temporary border staff hired to shorten the passport queues at Heathrow and other south-east airports during the Olympics have no immigration background or experience, and have only received basic training, the official immigration watchdog has warned.
An extra 500 staff are to be drafted in to help ease congestion in immigration halls from this weekend, but John Vine, the chief inspector of borders and immigration, warned that temporary staff process passengers more slowly while asking fewer questions.
The chairman of the Commons home affairs select committee, Keith Vaz, said he was "appalled" to discover people having to queue for an hour with only
