What U.S. Airline Passengers Complain About Most When They Fly
Skift Take
We need better in-flight Wi-Fi to take our minds off the rest of the in-flight experience.
Yesterday Brent Bowen and Dean Headley released their 25th annual Airline Quality Rating report, and it wasn't good news for U.S. domestic airlines.
According to their report, it was the worst year to fly since 2009, with declines in each of the four performance areas that it tracks. Virgin America was at the top of the ratings for the third year in a row, while American Airlines's regional carrier American Eagle brought up the rear, along with other regional carriers in cl
