Colin Nagy, Skift
It's easy to get lost in macrotrend land. But the rubber hits the road in actions. And here are some ideas to make experiences better, without any heavy lifting.
2 months ago
Accor Group + Skift
From the simplest inn to the fanciest five-star resort, hotels are adding food and beverage concepts to their amenity offerings. Not only are these designed to make money, but they’re expected to attract locals and create social media buzz.
5 months ago
Nikki Ekstein, Bloomberg
Honestly, following our annual Skift retreat in Puerto Rico, we certainly wish we had one of these contraptions at our hotel, too.
9 months ago
Laura Powell, Skift
The general manager of Le Royal Monceau, Raffles Paris once told us that "the bathroom says everything about a hotel." We agree. Focusing on the bathroom amenities — the soaps, lotions, and potions — provides a valuable insight into the brand story.
11 months ago
Colin Nagy, Skift
Compared to a decade ago in-flight entertainment is in a great place. Here's how to make it so much better.
2 years ago
Colin Nagy, Skift
Attention to detail has done wonders for Monocle and its sister-brand studio over the last decade. The travel industry could learn from it.
2 years ago
Justin Bachman , Bloomberg
Technically, there's no such thing as a free lunch. But on a lot of these routes, Delta is going to charge the same fares as its competitors, while offering customers free meals. On those flights, Delta customers will come out ahead.
2 years ago
Grant Martin, Skift
British Airways wants to get more people into its business and first class seats, so it's launched a multi-pronged campaign to scale up visibility of the products. As part of that effort, some lucky business class passengers are going to be given free upgrades to first class.
3 years ago
Michael Scaturro, Bloomberg
European airlines had long believed they did not need in-flight Wi-Fi for shorter routes. But they've finally realized passengers want to be connected constantly.
3 years ago
Eric Rosen, Bloomberg
Consistently getting upgrades requires cold-hard cash and the loyalty that brings from the airlines.
3 years ago
Brian Sumers, Skift
James Hogan has built Etihad into one of the world's most influential airlines. But Etihad still has plenty of challenges ahead as it deals with global pandemics, wars, and economic malaise.
3 years ago
Grant Martin, Skift
Can we now say that the radical evolution of loyalty and premium upgrade is nearly complete?
3 years ago