Nikki Ekstein, Bloomberg
Honestly, following our annual Skift retreat in Puerto Rico, we certainly wish we had one of these contraptions at our hotel, too.
3 months ago
Laura Powell, Skift
The general manager of Le Royal Monceau, Raffles Paris once told us that "the bathroom says everything about a hotel." We agree. Focusing on the bathroom amenities — the soaps, lotions, and potions — provides a valuable insight into the brand story.
5 months ago
Colin Nagy, Skift
Compared to a decade ago in-flight entertainment is in a great place. Here's how to make it so much better.
2 years ago
Attention to detail has done wonders for Monocle and its sister-brand studio over the last decade. The travel industry could learn from it.
Justin Bachman , Bloomberg
Technically, there's no such thing as a free lunch. But on a lot of these routes, Delta is going to charge the same fares as its competitors, while offering customers free meals. On those flights, Delta customers will come out ahead.
Grant Martin, Skift
British Airways wants to get more people into its business and first class seats, so it's launched a multi-pronged campaign to scale up visibility of the products. As part of that effort, some lucky business class passengers are going to be given free upgrades to first class.
Michael Scaturro, Bloomberg
European airlines had long believed they did not need in-flight Wi-Fi for shorter routes. But they've finally realized passengers want to be connected constantly.
Eric Rosen, Bloomberg
Consistently getting upgrades requires cold-hard cash and the loyalty that brings from the airlines.
Brian Sumers, Skift
James Hogan has built Etihad into one of the world's most influential airlines. But Etihad still has plenty of challenges ahead as it deals with global pandemics, wars, and economic malaise.
Can we now say that the radical evolution of loyalty and premium upgrade is nearly complete?
Airlines are in the process of radically rethinking their premium class offerings. They should not forget about the next generation of passengers.
Deanna Ting, Skift
If this year’s study is any indication, it’s clear guests are expecting a whole lot more from hotels than they have before in the coming year.
