European airlines had long believed they did not need in-flight Wi-Fi for shorter routes. But they've finally realized passengers want to be connected constantly.
Consistently getting upgrades requires cold-hard cash and the loyalty that brings from the airlines.
James Hogan has built Etihad into one of the world's most influential airlines. But Etihad still has plenty of challenges ahead as it deals with global pandemics, wars, and economic malaise.
Can we now say that the radical evolution of loyalty and premium upgrade is nearly complete?
Airlines are in the process of radically rethinking their premium class offerings. They should not forget about the next generation of passengers.
If this year’s study is any indication, it’s clear guests are expecting a whole lot more from hotels than they have before in the coming year.
Travelers remember the carriers that are now investing in new aircraft, technology and amenities that help them relax and feel refreshed during and after their flights.
The rise of bring-your-own-device entertainment and the decline of seat-back screens and complicated wiring is a win in the long run for both passengers and airlines.
Marriott thinks it can make America(n) towels great again.
BYO doesn’t have to be a bad thing and the best airlines will convince passengers its even better than old-school frills.