How United Airlines Is Turning Value Flyers Into First-Class Customers

Can we now say that the radical evolution of loyalty and premium upgrade is nearly complete?

9 Priorities as Millennials and Gen Z Move to the Front of the Plane

Airlines are in the process of radically rethinking their premium class offerings. They should not forget about the next generation of passengers.

5 Big Takeaways for Hoteliers From This Year’s J.D. Power Hotel Guest Satisfaction Rankings

If this year’s study is any indication, it’s clear guests are expecting a whole lot more from hotels than they have before in the coming year.

Sleeping on (Some) Planes Is Better Than Ever With New Aircraft and Technology

Travelers remember the carriers that are now investing in new aircraft, technology and amenities that help them relax and feel refreshed during and after their flights.

Delta’s In-Flight Entertainment Will Soon Be Free for All Passengers

The rise of bring-your-own-device entertainment and the decline of seat-back screens and complicated wiring is a win in the long run for both passengers and airlines.

Marriott Positions Its Towels in a Made in the USA Branding Experiment

Marriott thinks it can make America(n) towels great again.

Skift Travel Megatrend for 2016: Build Your Own Passenger Experience Is the Future of Flying

BYO doesn’t have to be a bad thing and the best airlines will convince passengers its even better than old-school frills.

Hotels Shrink Desks and Closets in Attempt to Modernize Room Design

We just want some well-placed plugs on the nightstand.

Why Mandatory Legroom on Airline Flights Will Cost Consumers

Consumers will continue to try pay as little as humanly possible and complain as loud as possible at the same time.

How American Airlines May Be Making In-Flight Wi-Fi Better for Everyone

We're in a development period now with in-flight Wi-Fi where are expectations can't be met by much of the existing infrastructure.