Articles tagged “amenities”

Hotels

10 Ways the Hospitality Industry Can Keep From Being Lazy

It's easy to get lost in macrotrend land. But the rubber hits the road in actions. And here are some ideas to make experiences better, without any heavy lifting.

Colin Nagy, Skift | 5 years ago

10 Ways the Hospitality Industry Can Keep From Being Lazy
Free Read

Food and Drink

CEO Interview: How AccorHotels Is Rethinking Its Food and Beverage Strategy

From the simplest inn to the fanciest five-star resort, hotels are adding food and beverage concepts to their amenity offerings. Not only are these designed to make money, but they’re expected to attract locals and create social media buzz.

Accor Group + Skift | 5 years ago

CEO Interview: How AccorHotels Is Rethinking Its Food and Beverage Strategy

Business Travel

Why Luxury Hotels Spend So Much Time Choosing Bathroom Amenities

The general manager of Le Royal Monceau, Raffles Paris once told us that "the bathroom says everything about a hotel." We agree. Focusing on the bathroom amenities — the soaps, lotions, and potions — provides a valuable insight into the brand story.

Laura Powell, Skift | 5 years ago

Why Luxury Hotels Spend So Much Time Choosing Bathroom Amenities

Airlines

5 Missed Opportunities for Better In-Flight Entertainment

Compared to a decade ago in-flight entertainment is in a great place. Here's how to make it so much better.

Colin Nagy, Skift | 7 years ago

5 Missed Opportunities for Better In-Flight Entertainment

SkiftX

Monocle Founder on Design Inspiration and What’s Missing From Today’s Travel Ecosystem

Attention to detail has done wonders for Monocle and its sister-brand studio over the last decade. The travel industry could learn from it.

Colin Nagy, Skift | 7 years ago

Monocle Founder on Design Inspiration and What’s Missing From Today’s Travel Ecosystem

Airlines

British Airways Is Giving Away Free First Class Upgrades to Business Class Passengers

British Airways wants to get more people into its business and first class seats, so it's launched a multi-pronged campaign to scale up visibility of the products. As part of that effort, some lucky business class passengers are going to be given free upgrades to first class.

Grant Martin, Skift | 7 years ago

British Airways Is Giving Away Free First Class Upgrades to Business Class Passengers

Airlines

Interview: Etihad CEO on the Incredible Value of Service

James Hogan has built Etihad into one of the world's most influential airlines. But Etihad still has plenty of challenges ahead as it deals with global pandemics, wars, and economic malaise.

Brian Sumers | 7 years ago

Airlines

How United Airlines Is Turning Value Flyers Into First-Class Customers

Can we now say that the radical evolution of loyalty and premium upgrade is nearly complete?

Grant Martin, Skift | 7 years ago

How United Airlines Is Turning Value Flyers Into First-Class Customers

Airlines

9 Priorities as Millennials and Gen Z Move to the Front of the Plane

Airlines are in the process of radically rethinking their premium class offerings. They should not forget about the next generation of passengers.

Colin Nagy, Skift | 7 years ago

Hotels

5 Big Takeaways for Hoteliers From This Year’s J.D. Power Hotel Guest Satisfaction Rankings

If this year’s study is any indication, it’s clear guests are expecting a whole lot more from hotels than they have before in the coming year.

Deanna Ting, Skift | 7 years ago

5 Big Takeaways for Hoteliers From This Year’s J.D. Power Hotel Guest Satisfaction Rankings