Destinations

Chinese Tourist Shopping Is Moving Beyond Major Cities To Suburban Malls

Aug 25, 2013 8:50 am

Allen J. Schaben  / Los Angeles Times/MCT

Chinese tourists tote merchandise as they shop at the Desert Hills Premium Outlets in Cabazon, California. Allen J. Schaben / Los Angeles Times/MCT


They came empty-handed, but they left clutching loaded shopping bags.

Throngs of Chinese tourists swarmed Vacaville Premium Outlets on recent weekends, scooping up luxury handbags, designer sunglasses and American jeans. With prices that are often 50 percent cheaper than goods at home, the Chinese aren’t shy about opening their wallets.

“Chinese visitors are the darlings of the industry,” said Maura Eggan, vice president of marketing for Premium Outlets, which is owned by Simon Property Group of Indianapolis.

The Chinese have long shopped in New York and Los Angeles, but many of them are now turning to suburban outlet malls where they can get more bang for their buck.

“Of course, things are cheaper here than in China,” Beijing resident Rainy Zhang said in Mandarin, while sitting on a bench outside the Burberry store in Vacaville.

As Zhang spoke in a thick Beijing accent, her friend Hill Ai stared at a long receipt from Calvin Klein, tallying up the number of discounts.

China’s middle class, now 400 million strong, is growing at an explosive rate. Newly affluent Chinese are flocking overseas and spending big money.

California represents a particularly attractive destination. A tourist mecca that’s just 12 hours away by plane, the state offers a bit of everything. More than 700,000 Chinese visited the Golden State in 2012, spending a total of $2.1 billion, according to Visit California. Those figures are expected to rise sharply, with 1.1 million projected visitors by 2015.

On a recent Saturday, a group of 20 schoolteachers from remote Shaanxi province scrambled to purchase wallets, leather jackets and other high-end items. They left five hours later, juggling oversized shopping bags emblazoned with names that included Coach, Juicy Couture and Polo Ralph Lauren.

The shoppers declined to be interviewed because they were visiting the United States through a government-exchange program. Their guide, Henry Lee, noted that official trips are carefully scrutinized by the Communist Party.

The average Chinese visitor spends $3,000 on luxury goods, according to an analysis by TaxFree Shopping, a company that processes tax refunds for foreign travelers. That kind of spending has caught the attention of American retailers and mall operators.

“The Chinese want designer brands, and they want a bargain. That’s why they come to Premium Outlets for our upscale stores,” Eggan said.

With 120 boutiques, the Vacaville property offers 447,000 square feet of shopping just an hour’s drive from San Francisco. A parade of tour buses drops by every week, according to management; many make the stop on the way to Lake Tahoe or Napa.

Simon Property Group, owner of 11 outlet malls up and down California, has aggressively courted Chinese consumers since 2005. Eggan often travels to China, meeting both officials and tour operators. She was one of 80 business leaders who accompanied Gov. Jerry Brown on a weeklong trade mission to the Asian giant in April.

With the liberalization of their country’s economy in the 1990s, the Chinese have grown accustomed to seeing Western styles and luxury brands. However, high tariffs make foreign imports extremely expensive, even though many of them are made in China.

In some cases, Chinese tourists say, the discounts on merchandise in the United States cover the cost of their trip.

Tumi, the New Jersey luggage manufacturer, is one American retailer that has reaped the benefits of China’s new prosperity. Large suitcases — priced at $799 apiece — are popular with Chinese visitors, said Ariana Ford, manager of the Tumi store at Vacaville.

“It’s expandable, so they can take the goods back,” she said.

Stores with especially high tourist traffic are also hiring Mandarin-speaking salespeople and accept Chinese-issued credit cards. Simon Property makes an extra effort, decorating its offices red for Chinese New Year and hiring crews to put on traditional lion dances.

Shopping at outlet malls has become something of a ritual for Chinese visiting California, if not a national obsession. Entire blogs and forums are devoted to discussions about the deals to be had. Those unable to visit will recruit friends and family to bring back gifts.

Cora Ip, a recent UC Davis graduate, said her parents — who live in Sacramento — spend hundreds of dollars buying gifts for relatives back home in Hong Kong.

“When you buy things here, there is quality control,” said Ip, scanning the aisles at Columbia Sportswear.

Desert Hills Premium Outlets near Palm Springs, a perennial favorite of Chinese shoppers traveling in Southern California, is undergoing a large expansion that could bring its store count up to 190 in early 2014 to become the largest outlet mall in the state.

Chinese visitors have also proven a boon for tour operators like SH Tours in San Francisco. The company organizes 600 tours annually for Chinese citizens, up from 300 in 2009.

“We always bring them to the outlets,” said Silvia Chuang, general manager at SH Tours.

For Zhang, the shopper from Beijing, the choice to buy here is an easy one.

“Coach is 50 percent off. Why wouldn’t you buy?” she asked.

CHINESE TRAVELERS AT A GLANCE

Ages: 64 percent are 25 to 44

Education: 70 percent have bachelor’s degrees

Gender: 53 percent male; 47 percent female

Monthly income: 73 percent earn between 5,000 and 10,000 renminbi (about $816 to $1,633)

Top U.S. destinations: Los Angeles; San Francisco; New York City; Las Vegas; Boston; Washington, D.C. ___

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