Transport Airlines

Ryanair found someone to do PR after all, and it doesn’t include being social

Excerpt from PR Week

Jan 31, 2013 10:41 am

Skift Take

This may be the worst job in airline industry, or the most perverse fun, if that’s what you’re into. Ryanair and its U.S. equivalent Spirit Airlines aren’t very social, though outspoken when it comes to bombastic PR.

— Dennis Schaal

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Report: Social Media Customer Service in the Travel Industry

Robin Kiely, the incoming head of comms at Ryanair, has pledged to build bridges with traditional media, but dismissed the value of social media engagement.

Kiely said that while other airlines had ‘tapped into social media’ platforms such as Twitter and Facebook, the sites ‘would not be helpful’ to Ryanair’s comms strategy.

The airline’s former comms manager this week steps up to what Ryanair dubbed ‘the worst job in PR’. He replaces Stephen McNamara, who is joining the Irish Rugby Football Union.

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