Everyone wants a Chinese tourist, and Australia's working hard to make sure it gets its fair share as other traditional inbound markets stagnate.
Yin Qiang, a technology manager from Beijing, traveled from Australia’s Gold Coast to Melbourne before climbing the Sydney Harbour Bridge with his wife. Next time, they might see a show at the city’s iconic Opera House.
“This is a place I would go to again,” said Yin, a 42- year-old businessman who visited Australia on work trips several times before his holiday this month. “There’s still a lot of things to explore.”
Chinese visitors are lifting an Australian tourism industry as a local currency that’s gained 55 percent in the past four years against the U.S. dollar and 43 percent against the pound causes British and American arrivals to stagnate. The emergence of China’s middle class is forcing tour operators to adapt to a clientele whose numbers are mushrooming five times faster than the overall growth in visitors.
Beginning next month, people wanting to ascend 134 meters above sea level to the top of the bridge spanning Sydney Harbour will have the option to hear guides speak Mandarin. The climbs now are only available in English.
“The commentary will be in Mandarin and also skewed slightly to be of more interest to the Chinese population,” said Richard Evans, managing director of BridgeClimb, the company that operates the tour.
At least 150,000 people from mainland China and across Asia are projected to descend on Sydney, Australia’s most populous city, during the New Year’s Eve and Chinese New Year period. Last month the city held workshops for local retail, hospitality and tourism businesses on how to prepare for the influx.
“The period between December until the Chinese New Year is very popular,” said Zoe Zhao, a business development assistant at Master Tours Group in Sydney. During the southern hemisphere’s warm summer months, “it’s cold in China and people have holidays.”
Master Tours is one of the 59 government-approved inbound tour operators that can bring Chinese tour groups to Australia. Popular activities among its clients include visiting Tangalooma Island in Queensland, where guests can hand-feed wild dolphins, attending Australian Football League matches and shopping for Ugg boots.
Tourism revenue is another way Australia is reaping a windfall from China, its biggest trading partner, where urbanization requires steel and energy. Coal and iron ore mined from Australia’s more sparsely populated areas in the north and west are among its biggest exports.
The Reserve Bank of Australia predicts the resources boom that has spurred the country’s 21 years of recession-free growth will peak in the next year or two, increasing a reliance on services industries such as tourism to extend the expansion.
Tourism’s share of gross domestic product declined to 2.5 percent in the year to June 30, 2011, from 3.4 percent a decade earlier, according to the Australian Bureau of Statistics.
Arrivals in Australia reached a record high in the 12 months to Oct. 31, driven by a 16.1 percent jump in Chinese tourists, according to the bureau. New Zealand visitors rose 3.2 percent, U.K. tourists dropped 6.2 percent and U.S. guests gained 3.8 percent.
“The whole industry in Australia is in transition from west to east,” Andrew McEvoy, managing director of Tourism Australia, said in an interview in Sydney.
Getting travelers to come back to Australia is a priority, with the repeat rate for Chinese visitors about double the rate of the Japanese, according to McEvoy. “We learnt the lesson of Japan in the ’80s and ’90s, where a number of Japanese visitors came once and perhaps didn’t come back again,” he said.
Chinese visitors are going to North America and Europe as well, with trips to the U.K. rising 17 percent in the 12 months to Oct. 31, according to provisional estimates from VisitBritain, the national tourism agency. Travelers to the U.S. from China, excluding Hong Kong, surged 46 percent in the six months to June 30, according to statistics from the U.S. Office of Travel and Tourism Industries.
Sydney Airport is releasing a full Chinese version of its iPhone application and installing Chinese-language signs in the arrivals area of the international terminal. The airport will also be doubling the number of its Mandarin-speaking volunteer guides during next year’s Chinese New Year festival in January and February.
Mandarin replaced Italian as the most-common language spoken at home after English, according to data from the 2011 Census of Australia.
Flight Centre Ltd., Wotif.com Holdings Ltd., Sydney Airport, Qantas Airways Ltd. and Virgin Australia Holdings Ltd. have the potential to reap the gains from rising tourism in Australia, Craig James, a senior economist at a unit of Commonwealth Bank of Australia, wrote in a Dec. 5 research note.
About half of the climbers scaling the Sydney Harbour Bridge are from overseas, with U.S. and U.K. visitors making up the bulk, Evans said.
The number of Chinese, which increased by 20 percent this year compared with last year, still make up less than 1 percent of total participants, Evans said. The Mandarin tour will include information about the fireworks used on New Year’s Eve, Sydney property prices and where the city’s wealthiest suburbs are located, Evans said.
“This is a section of the market that is going to be important to our business immediately, and then in the middle- and longer-term,” he said. “If you’re coming from the U.S., just with the currency increases, the cost has gone up 50 percent.”
That’s not a concern for Wang Mingqian and Zhang Yang, business students at Shanghai University who have visited Brisbane, the Gold Coast and the island state of Tasmania during their five months living in Sydney as exchange students. Two of their friends from China are coming to Australia next month for a holiday.
“We have plans to hand feed some kangaroos and koalas,” 22-year-old Wang said. “They’re very special and can only be found in Australia.”
With assistance from Paul Allen in Hong Kong. Editors: Brendan Murray, Edward Johnson. To contact the reporter on this story: Lisa Pham in Sydney at firstname.lastname@example.org. To contact the editor responsible for this story: Grant Clark at email@example.com.