How Singapore is Building the City of the Future Sponsored This content is created collaboratively with one of our sponsors.
Besides the obvious blow to airlines’ revenues, the storm also wrecked the track record of usually efficient airlines. All except for American, which simply had a repeat of September.
The on-time record of U.S. airlines got soaked by Superstorm Sandy, as late flights and cancelations surged in October.
The Department of Transportation said Tuesday that only 80.2 percent of flights in October arrived on time. That was worse than the 83.3 percent mark in September and the 85.5 percent rate in October 2011.
The airlines canceled 2.8 percent of their domestic flights, nearly four times as many as September and in October 2011. Superstorm Sandy caused more than 12,000 cancelations — 83 percent of all canceled flights for the month. The storm battered the Northeast in late October, causing airlines to scrub flights in New York and other major cities.
Airlines reported two flights that were held on the tarmac for at least three hours, both in Denver during a snowstorm on Oct. 24. One was operated by Frontier Airlines, the other by Shuttle America. Airlines can be fined for such long delays.
Among the largest airports, travelers were most likely to arrive on time at Salt Lake City — 88.1 percent of the time — and most likely to be late at San Francisco — 63.6 percent of the time.
Passengers reported a slight increase in lost, damaged or delayed checked luggage — 2.83 mishandled bags for every 1,000 passengers, up 7 percent from a year ago.
Overall complaints about airline service jumped 50 percent, but the actual number, 1,300, was a tiny fraction of all air travelers. Few passengers bother to file a formal complaint with the government when things go wrong.
Southwest Airlines had the lowest complaint rate, followed by its AirTran Airways subsidiary. United had the highest rate of complaints, followed by American.