Digital Booking Sites

SkiftStats: Smartphone men love Delta and Hilton apps, women prefer Disney and Travelocity

@denschaal

Aug 31, 2012 11:57 am

Skift Take

Brands should be aware of their apps’ relative testosterone and estrogen and adjust accordingly. Meanwhile, apps and browsers are battling to a draw in “travel,” if you leave Google Maps out of the equation.

— Dennis Schaal

Latest Report: Instagram Strategies for Travel Brands


Men love their Delta Air Lines apps, while women prefer Southwest’s, and apparently the Roaming Gnome has sex appeal because nearly two-thirds of Travelocity mobile users are female.

Or at least these are some of the findings in a comScore Mobile Metrix 2.0 study of U.S. smartphone usage by travelers in July.

When comScore broke down by gender iOS, Android and RIM users, including those wielding mobile browsers and apps, from 15 travel companies, the study found that:

  • 73.6% of Delta Air Lines mobile users were men;
  • 60.8% of Southwest Airlines mobile users were women;
  • 66.8% of Hilton’s mobile users were male;
  • Disney Parks and Travel attracted the highest percentage (69.8%) of female mobile users, and
  •  Travelocity had the highest percentage (65.9%) of female mobile users in the online travel agency category, followed by Orbitz (58.4%).

 What does it all mean?

Does the woman-man split in mobile merely reflect the overall demographic breakdown in each company’s customer base?

For Travelocity, the skewing toward women in its mobile usage at 65.9% is a little more pronounced than in its desktop usage (54.1%) in July, for example, says Sarah Radwanick, a comScore spokesperson.

“It’s unique to each brand,” says Radwanick, and the demographic breakdown can be a function of targeting and other factors.

It is important for each brand to be aware of how users, male, female or in different age groups, are engaging with its apps, and to determine how this fits with overall goals, Radwanick says.

Apps versus browsers 

In other findings from the comScore study, mobile usage in travel is very different from consumer patterns for content in general.

While 83% of all mobile content in terms of minutes used was consumed by apps and just 17% by browsers in July, mobile usage in travel at the 15 companies examined was much more evenly divided, comScore found.

In fact, 53% of the mobile usage was done through apps and 47% accomplished through mobile browsers, comScore says.

So travel apps and mobile sites are still vying for supremacy and so far have battled to a draw.

comScore versus Nielsen

This finding was very different from the one recently drawn by Nielsen data, which found that apps dominated mobile browsers in travel in June.

Part of the discrepancy may be in how comScore and Nielsen defined “travel.”

Nielsen’s study found that 78% of users’ time in mobile spent in the travel category went to Google Maps, which was not among the 15 travel companies that comScore examined.

Meanwhile, In comScore’s July mobile study, the travel companies with the largest mobile audiences were TripAdvisor Media Group (6.7 million visitors), Expedia Inc. (6 million), and Southwest Airlines (4.1 million).

 

Tags: ,

Follow @denschaal

Next Up

More on Skift

6 Digital Trends We’re Tracking At Skift This Week
6 Tourism Trends We’re Tracking At Skift This Week
Best Travel Ads This Week: Emphasizing People Over Places
Business Travelers Find Turning Trips Into Vacations Has Its Perks