Travel Agents

Travel Agents Struggle to Market Against Online Travel Giants

Travel Agents Struggle to Market Against Online Travel Giants

Andrew Sheivachman, Skift

When it comes to reaching consumers, travel agencies don't have the resources to fight against travel providers and online booking titans. They need to be more creative with the tools they do have, and many are experimenting on social media and other digital channels.

8 months ago

Why the Future Isn’t All Bad for the Right Kind of Travel Agents

Why the Future Isn’t All Bad for the Right Kind of Travel Agents

Dave Montali, Skift

There are fewer generalist jobs right now, but there's a demand from consumers for specialized knowledge in the field.

8 months ago

Mobile Apps and the Evolution of the Next-Generation Travel Agent

Mobile Apps and the Evolution of the Next-Generation Travel Agent

Dave Montali, Skift

Are travel agents being leveraged to serve as teachers for machine learning artificial intelligence? Time will tell.

8 months ago

New Skift Trends Report: The Travel Agent of the Future

New Skift Trends Report: The Travel Agent of the Future

Luke Bujarski, Skift

Humans still have a future in travel, but we need to get increasingly specialized and savvy about how we connect with the smartphone-enabled consumer. We must look to the in-roads between high tech and high touch and how these two factors work together to create truly unique travel experiences.

8 months ago

Thomas Cook Closes 28 More Offices in Shift Away From Downtown Locations

Thomas Cook Closes 28 More Offices in Shift Away From Downtown Locations

Patrick Whyte, Skift

Thomas Cook’s disastrous merger with The Co-operative Group in 2011 gave it more than 1,200 retail shops at a time when the public was switching to online sales. Gradually it has been trying to reduce this number while at the same time improving those deemed to be in key locations.

9 months ago

Travel Agency Acquisitions Are Being Driven by Aging and Ambition

Travel Agency Acquisitions Are Being Driven by Aging and Ambition

Andrew Sheivachman, Skift

Many of the mergers and acquisitions among leisure travel agencies have been sought after by big companies looking to grow their sales volume, for a variety of reasons. But an aging population of agency owners is looking for an escape hatch as well, adding fuel to the acquisition frenzy.

9 months ago

Business Travelers Booking With Travel Agents Aren’t Using the Sharing Economy

Business Travelers Booking With Travel Agents Aren’t Using the Sharing Economy

Andrew Sheivachman, Skift

One-in-four of Travel Leaders Group's business travel agents say their sales numbers are worse than last year. You have to worry about the sector's health going into 2017, given its quantifiable decline compared to previous years.

9 months ago

Expedia In No Rush To Replace Outgoing Northern Europe Boss

Expedia In No Rush To Replace Outgoing Northern Europe Boss

Patrick Whyte, Skift

It seems Expedia is happy to bide its time to find a replacement for Andy Washington, its managing director for Northern Europe.

9 months ago

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A Look Back at How Far Travel Agents Have Come

A Look Back at How Far Travel Agents Have Come

Signature Travel Network + Skift

Travel agents have come a long way since the early days of travel. Despite the rise of online travel websites and do-it-yourself planning, savvy travel agents are doing better than ever with the help of their networks.

10 months ago

Is Global Chaos Affecting U.S. Vacation Bookings? Not Really, Say Travel Agencies

Is Global Chaos Affecting U.S. Vacation Bookings? Not Really, Say Travel Agencies

Andrew Sheivachman, Skift

Security concerns in Europe seems to be the new normal, according to travel agency executives. Travelers are simply booking vacations to safer destinations instead of putting off travel altogether.

10 months ago

A Year After CEO Change, Travel Leaders Group Merges Leisure Brands

A Year After CEO Change, Travel Leaders Group Merges Leisure Brands

Andrew Sheivachman, Skift

Vacation.com, once upon a time, was a prestige asset in the travel agency community. By getting rid of the brand, Travel Leaders Group is looking to simplify its brand offerings to consumers and travel partners.

10 months ago

Corporate Travel Embraces Chat-Based Apps With Hyper Travel Acquisition

Corporate Travel Embraces Chat-Based Apps With Hyper Travel Acquisition

Hannah Sampson, Skift

Chat-based apps that use real travel agents are getting a lot of buzz; we're interested to see how they will fit into the corporate travel space.

12 months ago