Travel Advisors

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Travel Advisor Newbies Benefit From Expanding Array of Training Options

Travel Advisor Newbies Benefit From Expanding Array of Training Options

Maria Lenhart, Skift

With an influx of newcomers seeking careers as travel advisors, host agencies and consortiums are responding with new professional development options. Much of it emphasizes business skills, giving a reality check to those who view a travel career as an easy endeavor with lots of perks.

1 month ago

Responsible Tourism Is Top Issue for Travel Advisors: Ensemble CEO

Responsible Tourism Is Top Issue for Travel Advisors: Ensemble CEO

Maria Lenhart, Skift

Ensemble Travel Group demonstrated a clear commitment at its 2019 International Conference by driving home the message that sustainability and climate change are the biggest issues facing the travel industry today. That the consortium took steps to offset the conference's own carbon footprint shows it's talking the talk.

1 month ago

Ensemble Travel Group Adds Carbon Offset Tool for Agencies

Ensemble Travel Group Adds Carbon Offset Tool for Agencies

Maria Lenhart, Skift

Ensemble Travel's partnership with Cool Effect enables travel advisors to help clients offset their carbon footprint by donating to sustainability projects. It's a step that other travel agency groups should take as well.

2 months ago

Greta Effect Felt on Climate Talk at Ensemble Travel Group Conference

Greta Effect Felt on Climate Talk at Ensemble Travel Group Conference

Maria Lenhart, Skift

Sustainable travel was the overriding theme at Ensemble Travel Group's 2019 International Conference, which CEO David Harris called the most important issue facing travel advisors and their clients. The importance of capturing sales data and strong alliances with travel industry organizations also emerged as top priorities.

2 months ago

Travel Advisors Need Knowledge to Assist Transgender Clients

Travel Advisors Need Knowledge to Assist Transgender Clients

Maria Lenhart, Skift

From airport screening to hostile destinations, travel poses particular difficulties and humiliations for transgender people. Travel advisors need to be aware of the potential pitfalls when serving transgender clients.

2 months ago

Travel Advisors Need to Educate Themselves About Risks for Transgender Clients

Travel Advisors Need to Educate Themselves About Risks for Transgender Clients

Allan Leibowitz, Skift

Traveling is tough when you’re transgender, but it can also be very risky for travel advisors who could unwittingly send their clients into some hostile environments if they don’t know what they’re doing.

2 months ago

Travel Advisor Group Supports Resort Fee Transparency

Travel Advisor Group Supports Resort Fee Transparency

Maria Lenhart, Skift

Congressional legislation in the United States that would bar hotels and short-term rental sources from advertising rates that don't include resort fees is getting support from the American Society of Travel Advisors. Advocating for transparency in pricing is an important cause for travel industry organizations to take on.

2 months ago

Travel Agency Group ASTA Aims to Shield Hotel Guests From Resort Fee Pain

Travel Agency Group ASTA Aims to Shield Hotel Guests From Resort Fee Pain

Maria Lenhart, Skift

The American Society of Travel Advisors' show of support for the Hotel Advertising Transparency Act of 2019 indicates growing distaste among agencies, as well as the general public, for resort fees, particularly when they are not disclosed up-front. Such support is a logical step for the organization, which has long advocated for pricing transparency.

2 months ago

Skiftx Original
Skift Global Forum 2019: How American Express Is Improving Customer Experience with a Focus on Meaningful Moments

Skift Global Forum 2019: How American Express Is Improving Customer Experience with a Focus on Meaningful Moments

SkiftX

Consumers are so overwhelmed by choice these days, they sometimes simply give up on travel plans altogether. Brands like American Express Travel are hoping to end that lamentable state of affairs by combining old-school service with new technological tools that make the complete “customer journey” both high tech and high touch.

2 months ago

Thomas Cook UK Shops Sold to Retail Rival Owned by Husband-and-Wife Team

Thomas Cook UK Shops Sold to Retail Rival Owned by Husband-and-Wife Team

Patrick Whyte, Skift

Given the state of the traditional retail industry, on the surface this appears to be a risky deal. But Hays Travel is a profitable, growing business and will probably have secured the assets at a knockdown price. The company knows better than most how to make shops work.

2 months ago

Travel Advisors Cruise Over to Book Independent Shore Excursions

Travel Advisors Cruise Over to Book Independent Shore Excursions

Maria Lenhart, Skift

Shore excursions offered by third-party companies are growing in popularity among passengers and travel advisors alike. Independent options tend to offer more customization than ship-sponsored tours while also offering financial benefits for travel advisors.

2 months ago

Shore Excursions Not Run by Cruise Lines Are a Hit With Passengers and Travel Advisors Alike

Shore Excursions Not Run by Cruise Lines Are a Hit With Passengers and Travel Advisors Alike

Maria Lenhart, Skift

Independent shore excursions are proliferating, enabling passengers to avoid the crowds and travel advisors to earn commissions. With competition more intense, some cruise lines are attempting to improve their excursion offerings as a result.

2 months ago