Travel Advisors

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Luxury Agents Try to Combine High-Level Service With Street-Level Experiences

Luxury Agents Try to Combine High-Level Service With Street-Level Experiences

Paul Biasco, Skift

Luxury travel advisors are experts at planning a five-star vacation for their clients, but agents are more frequently being asked to add a more local element to their plans. A lot of behind-the-scenes work goes into making sure these experiences go off without a hitch.

1 month ago

Travel Advisors Are Selling Concierge Services — Just Don’t Call Them Fees

Travel Advisors Are Selling Concierge Services — Just Don’t Call Them Fees

Maria Lenhart, Skift

Consultant Nolan Burris is a pioneer in advocating that travel agencies charge service fees. Now that the practice has become standard, Burris says many agencies have failed to realize the revenue potential of service packages and need to overhaul their approach.

1 month ago

Travel Advisor Innovation Report Issue One: When a Job Feels Like Rock and Roll

Travel Advisor Innovation Report Issue One: When a Job Feels Like Rock and Roll

Maria Lenhart, Skift

The survivors of skirmishes past, from commission cuts to the perceived threats of the internet, have reinvented their businesses and thrive in a new landscape where personal touch still matters.

1 month ago

Tzell Travel Advisor Turned Eric Clapton and Pink Floyd Into Fans of Her Tour-Planning

Tzell Travel Advisor Turned Eric Clapton and Pink Floyd Into Fans of Her Tour-Planning

Paul Biasco, Skift

As a travel advisor focusing on the entertainment industry, Amy Keeling has been practicing personalization for years, although not in the way the tech world thinks about it. Keeling has become an expert in ensuring comfort for her roster of rock bands as she learned their unique preferences over the last 25 years.

1 month ago

Independents Day: ASTA and Subsidiary Forge Closer Relationship

Independents Day: ASTA and Subsidiary Forge Closer Relationship

Maria Lenhart, Skift

The closer relationship between the American Society of Travel Advisors and its subsidiary, the renamed ASTA Small Business Network, promises greater visibility for independents with consumers. However, the real winner may be the parent organization, given the growing importance of the independent sector.

1 month ago

New Weekly Newsletter Travel Advisor Innovation Report Is Launching November 6

New Weekly Newsletter Travel Advisor Innovation Report Is Launching November 6

Dennis Schaal, Skift

Whether you are a home-based travel advisor or you work in a large office servicing high-profile accounts, the Travel Advisor Innovation Report will have you covered with the trends, news and features you'll need to stay on top of an ever-changing marketplace.

2 months ago

The Roadblocks Airbnb Must Tackle on Its Way to Possible IPO: Skift’s Latest Research

The Roadblocks Airbnb Must Tackle on Its Way to Possible IPO: Skift’s Latest Research

Rebecca Stone, Skift Research

What is hurting Airbnb’s ability to see true success? Increasing regulation, the company’s potential impact on local housing markets and the traditional hotel sector, and the company’s increasing role in hospitality and accommodation distribution. In this report, we attack all three.

2 months ago

How Travel Agent Trade Group Fought Its Way Back From Near-Extinction

How Travel Agent Trade Group Fought Its Way Back From Near-Extinction

Dennis Schaal, Skift

These travel advisors have a certain swagger about them these days. Their U.S. trade association, the newly named American Society of Travel Advisors, is now back among the living, and has the challenge of keeping things moving in the right direction.

2 months ago

Skift Global Forum Preview: Why Ovation Is Embarking on a New Elite Luxury Brand

Skift Global Forum Preview: Why Ovation Is Embarking on a New Elite Luxury Brand

Sean O'Neill, Skift

Jack Ezon of Ovation’s leisure business is starting Embark, a luxury agency with an unusual business structure. In this Q&A, Ezon shares how agents can thrive in the digital era, the biggest problem facing the travel industry, and why he hires so many millennials.

3 months ago

Viator’s Travel Agent Program Gets Mixed Reviews

Viator’s Travel Agent Program Gets Mixed Reviews

Paul Biasco, Skift

The market for off-the-beaten-path tours and experiences has been heating up this year with the emergence of Airbnb’s Experiences. TripAdvisor, which emphasizes on-the-beaten path offerings, is putting a huge effort into trying to stay on top. Its new travel agent program is part of that effort.

3 months ago

Skift Global Forum Preview: Why the Internet Didn’t Kill Off Travel Agents

Skift Global Forum Preview: Why the Internet Didn’t Kill Off Travel Agents

Patrick Whyte, Skift

The travel agent still exists for a reason. Despite having the option, plenty of people don't want to do it on their own, and are happy to get someone else to make plans — even if it costs more.

3 months ago

Travel Leaders Settles Sexual Harassment and Wrongful Termination Lawsuit

Travel Leaders Settles Sexual Harassment and Wrongful Termination Lawsuit

Sarah Enelow-Snyder, Skift

When cases like these settle out of court, the public doesn't get to learn much.

4 months ago