Tourism News

Travel executives love to say that their employees are at the heart of their brands and they are on the front lines of the guest and visitor experience. Employees will toast to that notion, but hope they won't have to tussle with a robot or virtual assistant to prove their worth.

Puerto Rico hasn't had the chance to grow up as a destination over the years, and its tourism industry finally thinks it has a shot to do that. But to become known for more than its beaches and golf, it'll have to overcome an intense political establishment that's been defined by its financial woes and disorganization.

In times of protectionism and nativism, it's important to stand up to the forces that want to close minds and borders alike. The travel industry should do more to make a case for itself, and that starts with opposing policies that create a divide with the rest of the world.

The travel industry feels tourism can help rather than harm the environment. Los Angeles is a destination that's seriously thinking about its role at a time when climate change has already made itself felt in the region.

This week in tourism news, we looked at two extremes: the sad reality of the Trump Slump and how to manage overtourism. Somewhere in the middle, we analyzed whether Cuba guidebooks are on the level.

Do travelers care more about cheaper airfares or not having to schlep to a consulate, pay for a visa, and wait weeks or months for it to arrive? Many travel brands would say visa waivers are more important, and many travelers would agree. The U.S. doesn't seem to be in the business lately of making it easier for travelers to visit, visa waiver program aside.

We've been talking about overtourism for a while now and it's good to see cities getting more creative when it comes to managing numbers. Visitors are going to keep coming to the likes of Barcelona, Dubrovnik, and Amsterdam, and therefore these places are going to have to get smarter about managing the flow of people, whether they already live there or not.

Many U.S. destinations have blamed the president and strong U.S. dollar for the visitor slump during the past year. But might the impact have been softened if U.S. tourism had a cabinet slot to supplement the efforts of Brand USA? Many other countries have had such representation for decades.

Many heavily visited cities have a whole host of issues to collectively address based on the challenges of overtourism and the opportunities provided by new connectivity platforms. Here's a deep-dive masterclass on how Vancouver is tackling the future.

Cuba guidebooks do a decent job at giving travelers a view of what visiting and living in the country is like and remain important information gatekeepers. But while many address the political climate and economic hardship, they haven't been effective at telling tourists how to ensure their visits don't make things worse.