United Airlines News

United's new vice president of loyalty wants to bring more value to MileagePlus customers across a wider spectrum of travelers. He's starting that process by spearheading an overhaul of the company's co-branded credit card.

Travelers board an airplane and expect the Wi-Fi, which is often expensive, to work as it does at home. But it's not as good as at home, and it may never be. Should airlines do a better job of communicating that to customers?

You probably can't blame airlines for delivering a poor in-flight Wi-Fi experience. As United's chief digital officer Linda Jojo says, it's likely impossible for any provider to give passengers a consistent ground-like experience. People forget sometimes they're traveling more than 500 miles at hour, at more than 30,000 feet.

Andrew Levy came into United with so much promise, but it doesn't sound like it worked out. That's too bad, but we expect Levy will land somewhere else.

United Airlines is never going to control how its flight attendants look in the same way as airlines in other countries. That's OK. There's no reason flight attendants all must look the same. But it's probably a good thing United is asking some outliers to clean up their approach.

New, heartier options are coming to American's airport lounges while at United, in-flight meal service is being reduced.

Poor Gogo. Its stock is getting pummeled in public markets, and there doesn't seem to be a lot of hope among investors. How will the company respond?

On one hand, Delta's frequent flyers have a less-effective loyalty program. But on the other, they're flying a great airline.

He may have served in one of the most scandal-free administrations in recent White House history, so former press secretary Josh Earnest will be tested in this new role. No CEO has been under fire quite like Oscar Munoz in the past year.

Why can't business class passengers have nice things? Here's one problem: When airlines upgrade their amenities, passengers often steal them.