Articles tagged “travel agents”

Cruises

Princess Cruises apologizes for email questioning value of travel agents

There's nothing more touchy in travel agent land than cruise lines bypassing them and selling directly to consumers, which many cruise lines are increasingly doing. Cruise lines still rely heavily on travel agents, and pity the poor cruise line employee who candidly confides to the customer that booking through the cruise line directly will save some hassle and money.
Online Travel

TUI Travel tilts away from travel agents with strong online sales

The world's largest tour operator is pushing an online strategy and establishing direct relationships with consumers, meaning traditional travel agents are increasingly getting cut out of the picture. TUI Travel's online business now stands at 40% in the UK, and the company hopes to achieve that mark globally.