Articles tagged “SkiftX Showcase: Technology”

Guests are returning to hotels and are more ready than ever to embrace digital and mobile technology to take control of their journeys. The challenge for hotels is balancing the right level of face-to-face interaction and contactless options to ensure a five-star experience.

The effects of the pandemic continue to powerfully change nearly every aspect of the travel and hospitality industry. Though companies have been trying to predict what’s around the corner in…

The 2021 Digital Transformation Report shines a light on the travel industry’s post-pandemic shift towards a digital future. In this article, we offer a sneak peek into 10 insights pulled from the report’s findings on the latest digital transformation strategies among travel business leaders worldwide.

Traveler sentiment has fundamentally changed following the pandemic, and the industry needs to stay in sync with these shifts. Travel companies with a digital-first mindset are best placed to recognize, address, and profit from the opportunities emerging from whatever the new normal turns out to be.

In this recent webinar, Braze and Skyscanner explored traveler trends to uncover how brands and operators can place customer needs front and center, build relationships in a time of uncertainty, and focus on personalized communications that will inspire lifelong loyalty and trust.

5G connectivity will shape the ways airports, aircrafts, hotels, transportation, and other elements of the travel journey can deliver better guest experiences and more seamlessly operate behind the scenes. A Verizon executive spoke to SkiftX about what they expect the transformation could look like.

For many hotels, getting payments right is just another cost, system to integrate, or added complexity to manage. But when done correctly, payments can go beyond simply being used for transactions to better connect the dots between who your guests are and the experiences and services you provide.

What does the future of customer loyalty hold for brands and operators in the travel, tourism, and hospitality industries? Share your thoughts by taking this digital assessment by Concentrix Catalyst and Salesforce. All respondents will receive ​​complimentary access to the report.

The audience at Skift Global Forum 2021 weighed in on questions about emerging trends and imperatives as the world re-emerges from the Covid-19 pandemic. The responses reveal an industry poised for growth and change.

AWS and Skift’s 2021 Digital Transformation Report offers an important guide for the travel and hospitality industry as it embraces emerging digital realities and opportunities. This article takes a closer look at the report’s findings regarding strategies for digital transformation among travel companies in the Asia-Pacific region.