Articles tagged “SkiftX Showcase: Hospitality”

Successful brands demonstrate high levels of resilience during economic and business cycles. With fewer barriers, limitations, and investments in brand-wide standardizations, lifestyle hospitality brands are able to pivot more quickly in the face of today’s challenges.

After a year that challenged the hospitality industry like never before, it’s time to take stock. In this interview with Medallia’s Geoff Ryskamp, we explore what the sector can learn from 2020, and what the future might hold for guest experience.

2020 has been a year like no other for hotels. How will they adapt their approach moving forward? In this new insights deck, we investigate how hospitality distribution best practices are evolving for a new era.

Uniting sales, marketing, distribution, and loyalty divisions under one common vision can create operational efficiencies for large hospitality brands, but maintaining local relevance at the individual hotel level is just as important.

The lines between business and leisure travel continue to blur at an accelerated pace due to the Covid-19 pandemic and a realignment of consumer travel priorities. In the luxury hotel space, servicing the work-from-hotel trend can be a winning strategy for building and retaining loyalty.

Though the travel industry has been in hibernation for most of 2020, the year may yet close out on a promising note. For TRIBE Hotels, a forward-thinking approach from their 2017 launch to now, amid a rapid global expansion, is paying off despite the pandemic, proving an eye on the horizon can help operators through even the toughest of times.

Looking toward Covid-19 recovery, health and safety have become top priorities for all sectors of the travel industry, especially hospitality. To help ensure guest confidence, hotels must manage new protocols while working with leaner staffs, making smart hotel management software more critical than ever.

Enterprise hotel and restaurant companies are facing many challenges right now due to the Covid-19 pandemic. But one upside is that it’s accelerating the usage of new technologies that make it easier to provide a more seamless consumer experience powered by data. Fortunately, these new tech tools are likely here to stay.

The Covid-19 crisis is creating an unprecedented challenge for the hotel industry. Despite the challenges, there's also a growing feeling of resolve emerging from executives, employees and stakeholders: what steps will those in the industry need to take to place it on the path to recovery?

Designing a loyalty program solely focused on collecting huge numbers of points is no longer enough. In order for loyalty to deliver results in today’s rapidly changing hospitality sector, owners and operators need to reassess why they operate a loyalty program in the first place.