Articles tagged “SkiftX Showcase: Hospitality”

As Covid-19 recovery continues, hotels must turn their attention back to a concern that’s been growing for years and promises to accelerate rapidly as guests come flooding back: rising cancelations.

LS Retail’s new eBook offers advice to hotels and resorts on how to choose the best reservation software as they navigate and capture surging demand in the post-pandemic boom.

With a big bet on pent-up demand and an expected increase in leisure travel, Accor is doubling down on holidaymakers this summer and beyond, with loyalty offerings leading the way.

As hospitality and event professionals adjust to the new group business and meetings landscape — likely to consist of a mix of in-person, virtual, and hybrid events — getting digital marketing right is key to standing out to potential planners and buyers. Cvent’s new eBook lays out everything you need to know about digital marketing for hotels and venues for 2021.

New research shows that travelers that book trips via online travel agencies will play a significant role in hospitality’s recovery. Hoteliers that keep the evolving wants and needs of OTA travelers in mind will have an advantage as properties reimagine how they do business.

As the hospitality industry pushes ahead on the road to recovery, Hilton remains optimistic about the future, supported by a resilient business model and a strong commercial engine. Continued conversion signings, new development, and extended stay brands are contributing to the expansion of its one million room portfolio.

Hotels no longer limit themselves to simply being categorized as hospitality brands. For many groups, the ultimate goal is to morph into a full-service lifestyle brand while staying relevant. Radisson Hotel Group is one such company that has a comprehensive and thought-out plan for achieving this, while delivering memorable moments to guests and building key relationships with owners and investors.

The vaccine rollout is fueling optimism among Asia-Pacific’s travelers and the region’s travel industry. But until inoculations are widespread and the right systems for recognizing official health documents are in place globally, extra layers of protection — such as testing — remain key to traveler health and safety.

Successful brands demonstrate high levels of resilience during economic and business cycles. With fewer barriers, limitations, and investments in brand-wide standardizations, lifestyle hospitality brands are able to pivot more quickly in the face of today’s challenges.

After a year that challenged the hospitality industry like never before, it’s time to take stock. In this interview with Medallia’s Geoff Ryskamp, we explore what the sector can learn from 2020, and what the future might hold for guest experience.