Articles tagged “skift tech forum”

Airlines

United Plans New App But Is Weighing 'Creepy' Versus 'Personalized'

There are limits to how much an airline like United knows about you and that is comforting to some travelers. But putting the data it does have to good use remains a challenge, although we see nothing controversial about wishing someone a happy birthday.
Food and Drink

Uber Eats Boss: All We Think About Is the Customer

Using data to drive personalized customer interactions means everything in Uber Eats' approach to growth. If the delivery service has its way, it'll be able to predict what you want to eat before you can even finish asking the question.