Articles tagged “sgf2019”

There is no magic bullet, but everyone has a job to do in protecting the most remote and precious destinations. Tour operators and guides must work together within their communities and with their competitors to create experiences that connect with guests — and send home passionate ambassadors to educate their communities.

We're at the beginning of a period of long-term change toward more sustainable business practices from members of the global travel industry. Executives who take a proactive approach will be rewarded for not just being ahead of the curve but doing the right thing.

Airbnb’s focus on adding independent hotels instead of all-and-sundry is a smart approach. The vacation rentals company made more than $1 billion in revenue for the second quarter and intends to go public during 2020. It can't afford to meddle with the model.

Advertising legend Rishad Tobaccowala lashes out at an over-dependence on data, and believes so-called FAANGs must be broken up. All this simply makes his forthcoming book, Restoring the Soul of Business: Staying Human in the Age of Data, a must-read for decision makers in travel.

Amtrak's modernization effort is underway. If it remains nimble, it can take advantage of shifts in consumer behavior as car ownership declines and travelers look to avoid the headache of heading to the airport for a short flight.

The hospitality industry is based on service, but Saira Hospitality has found a way to expand the meaning of that service to both the guest and the local community.

Air France-KLM CEO Ben Smith inherited a complicated mess when he took the top job last year, but he has begun methodically turning the company around, winning contracts from labor and simplifying the fleet and route network.

Can a loyalty program outlast the ups and downs of economic uncertainty in key markets? That's what Marriott is banking on by making sure Bonvoy offers everything customers want.

Mark Okerstrom, the chief of Expedia Group, has high hopes for his recently rebranded homesharing unit Vrbo. But as competition intensifies in the segment, we're wondering if we'll be describing Vrbo (pronounced "VER-boh") using active verbs or passive ones.

Despite criticism and reports of misgivings, Booking Holdings will plow ahead with a groundbreaking policy of charging commissions on resort fees charged by hotels, said CEO Glenn Fogel. He said the move is aimed at discouraging hotels from providing bad customer experiences.