Seat-supplier Zodiac's on-time performance in getting installations completed has been sorely lacking. American Airlines cancelled an order, Airbus dispatched a team to the Zodiac factory to get things on track. Air France, though, has won plaudits for the new business-class seats and is honoring its Zodiac contracts so far.
Hyperbole or reality? American Airlines thinks its upcoming basic and premium economy will be huge, akin to its launching bag fees in 2008.