Articles tagged “salesforce”

Accor is focused on setting itself apart by offering more than just a place to stay. Jean-Jacques Morin, a top Accor executive, discussed that and more at the Skift Future of Lodging Forum.

Can the new artificial intelligence software’s travel recommendations be taken as gospel? Perhaps yes, but for now, let’s leverage the power of the human instead of the alternate human.

It's time we spoke about the responsibility of Indian corporations towards sustainable travel.

In contrast to some other newbie CEOs, Rob Greyber articulated a clear vision about a new strategy during his first earnings call at the helm of Vacasa. If his focus on execution becomes reality, then the company could get turned around in earnest.

Vacasa is adding homes to manage in 2022 at half the pace of 2021 in the name of profitability. Without the big mergers and acquisitions of years past, Vacasa is pressuring its sales force to get more productive or hit the road.

Property management companies such as Vacasa and others in the short-term rental sector are under pressure and have been forced to reorganize.

Understanding the customer is becoming increasingly important to hoteliers, and so-called CRM systems can help capture guest data and automate interactions to improve guest conversion and retention. For now, however, CRM remains a tool mainly used by larger hotels.

If they can't sell their homes, vacation rental owners tend to stay with their property managers. Making the proverbial lemonade out of lemons.

Travel firms are gearing up for a busy year booking company retreats and off-sites, because team meetings are moving on from U-shaped tables and an overhead projector to ranches, sites in the woods and beyond.

The venture arm of enterprise giant Salesforce may see its investment in Mews as yet another way to get its array of services into the hands of hotel companies.