Credit card members are flying and eating out like never before, driven by Millennial and Gen Z's propensity to travel. Hotels are lagging airlines in terms of growth.
Eventually, Google's new Tickets feature may turn out to be one of the most important developments in a long time for the tours and activities sector. Google will certainly move to monetize the feature with paid ads, and it will ultimately expand to tours, and other products, too.
The reservations landscape has changed significantly over the past year. While the big players are (mostly) the same, new technology, new leadership, and new strategies keep the game interesting.
Resy wants to solve the technical problems that frustrate the people running restaurants. Personalization is one thing, but the real value will be created by software platforms that talk to each other.
While it's hard to measure the conversion rate that a social media channel like Instagram has for an experience like dining in a restaurant, Resy CEO Ben Leventhal is right that platform is one restaurants shouldn't be neglecting.