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Deanna Ting

Senior Hospitality Editor

Recent Stories from Deanna Ting:

AccorHotels Is Still Struggling to Make Onefinestay and John Paul Profitable

AccorHotels Is Still Struggling to Make Onefinestay and John Paul Profitable

Deanna Ting, Skift

The first step to making things right is to admit things are wrong, followed by figuring out how to make things right again. At this point, we're not sure we know how AccorHotels wants to fix its problems with Onefinestay and John Paul, but at least it admits something is wrong.

3 days ago

How Big a Problem Are the Growing Worker Strikes for Marriott?

How Big a Problem Are the Growing Worker Strikes for Marriott?

Deanna Ting, Skift

It's Marriott under fire now, but keep an eye on the broader hospitality and travel services industry in the U.S.

5 days ago

Video: Marriott’s New Reservations System Could Be Its Secret Weapon in Direct Booking Wars

Video: Marriott’s New Reservations System Could Be Its Secret Weapon in Direct Booking Wars

Deanna Ting, Skift

Expect all the other major hotel brands to be revamping their reservations systems just like IHG has, and Marriott soon will, too.

6 days ago

SBE CEO Warns of the Wal-Mart Risk in Hospitality

SBE CEO Warns of the Wal-Mart Risk in Hospitality

Deanna Ting, Skift

Can you ever really have the independence to do your own thing and have all that scale? SBE's Sam Nazarian will find out soon enough.

1 week ago

Hyatt to Buy Two Roads Hospitality for $480 Million

Hyatt to Buy Two Roads Hospitality for $480 Million

Deanna Ting, Skift

Hyatt’s M&A strategy might be best summarized as this: If at first you don’t succeed, try, try again.

2 weeks ago

Luxury Hotel Loyalty Programs Are Missing Out on Experiences

Luxury Hotel Loyalty Programs Are Missing Out on Experiences

Deanna Ting, Skift

... But we have a feeling that things are certainly shifting in that area as more luxury brands see themselves as "experience platforms."

2 weeks ago

Hyatt Adds Its Spa Business Exhale to Loyalty Program

Hyatt Adds Its Spa Business Exhale to Loyalty Program

Deanna Ting, Skift

This makes a ton of sense for World of Hyatt, but again will scale prove to be a challenge for Hyatt and for Exhale?

2 weeks ago

Hilton Wants to Change the Conversation About Direct Booking With New Ad Campaign

Hilton Wants to Change the Conversation About Direct Booking With New Ad Campaign

Deanna Ting, Skift

Hotel industry to consumers: You should still stop clicking around, (obviously!), but you should also expect a lot more from us when you (1) book direct with us, (2) join our loyalty programs, and (3) stay in our hotels.

3 weeks ago

Best Western Debuts Two New Boutique Hotel Brands

Best Western Debuts Two New Boutique Hotel Brands

Deanna Ting, Skift

There's been a sea change in terms of how new boutique hotel brands are named: Instead of recycling other brand names (ahem, Clarion Pointe) and looking to active adjectives (hello, Avid and Tru), we've now entered the era of brands on a first-name basis.

4 weeks ago

Leading Hotels of the World Revamps Its Loyalty Program

Leading Hotels of the World Revamps Its Loyalty Program

Deanna Ting, Skift

Leading Hotels is taking a traditional, yet also somewhat contrarian approach to hotel loyalty — but will it pay off for its independent hotel members?

4 weeks ago

25hours Hotels Pilots Its Own Concierge Service for Local Communities

25hours Hotels Pilots Its Own Concierge Service for Local Communities

Deanna Ting, Skift

Another day, another attempt from a hotel company to reinvent the role of the hotel concierge.

4 weeks ago

Choice Hotels Debuts New Midscale Brand Clarion Pointe

Choice Hotels Debuts New Midscale Brand Clarion Pointe

Deanna Ting, Skift

Does the world really need yet another midscale select-service brand? According to Choice Hotels, yes, yes it does.

1 month ago