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Hotels
A growing number of class-action lawsuits could become a new headache for hotel companies as the U.S. spotlight shines on "junk fees."
Sean O'Neill | 8 months ago
Marriott said in May it would include resort fees in the first prices travelers see on its site and app. Hyatt and MGM Resorts have also made a change. Which hotel group will be next?
News Blog
Travelers United's choice to sue Hyatt over its "junk fee" practices fits into a broader storyline about travel junk fees being in the limelight ever since President Joe Biden referred to travel fees in his 2023 State of the Union address. Travelers United filed the case in Washington, D.C., whose laws require transparent upfront pricing.…
Online Travel
This likely won't be the last lawsuit against online travel companies related to allegedly deceptive fees because Booking Holdings is not the lone party handling fees in this way.
Dennis Schaal | 9 months ago
News this week that Marriott will make resort fees more fully transparent upfront in the search results of its website and mobile app drew focus once again to the topic of resort fees. Yet research analysts at Truist suggest U.S. hotel groups haven't expanded the practice since 2019. "We see no clear evidence that the…
Sean O'Neill | 12 months ago
Today's edition of Skift's daily podcast looks at Marriott's resort fee transparency, Guesty's acquisition, and Norwegian Cruise Line's earnings.
Skift | 12 months ago
We wish hotel companies and online travel agencies were as innovative in providing much-touted personalization as they are in inventing extra fees customers struggle to avoid.
Travel Booking
The White House first raised concerns that airlines and hotels weren't properly disclosing all its fees upfront. Now it's going a step further with the President calling on the industries to strip those fees.
Selene Brophy | 1 year ago
U.S. President Joe Biden commented on Wednesday that his administration would look to crack down on "surprise fees" consumers face. Biden named two examples, including "resort fees" for hotel stays and administrative fees for live events and concert tickets. The Federal Trade Commission had begun to work on a rule last week to crack down…
Sean O'Neill | 1 year ago
Ancillary revenue like resort fees is a big business for the travel industry, and it is unlikely hotels are going to abandon the practice during the volatile pandemic recovery — unless they are forced to.
Cameron Sperance | 3 years ago
