Articles tagged “reservations systems”

Video: Marriott’s New Reservations System Could Be Its Secret Weapon in Direct Booking Wars

Video: Marriott’s New Reservations System Could Be Its Secret Weapon in Direct Booking Wars

Deanna Ting, Skift

Expect all the other major hotel brands to be revamping their reservations systems just like IHG has, and Marriott soon will, too.

1 year ago

Southwest Airlines Faults Amadeus for Glitches in Booking System Upgrade

Southwest Airlines Faults Amadeus for Glitches in Booking System Upgrade

Mary Schlangenstein, Bloomberg

Amadeus had a huge coup last year when it shifted Southwest off a domestic reservation system run by its rival Sabre. But there have been five outages to date, raising yellow flags.

2 years ago

Choice Hotels Debuts New Booking System for Franchisees to Replace Outdated Tech

Choice Hotels Debuts New Booking System for Franchisees to Replace Outdated Tech

Sean O'Neill, Skift

Choice's decision to build its own reservation system in-house is a poke in the eye to the many technology companies that sell systems to hotel chains.

2 years ago

British Airways Cost-Cutting Zeal Might Have Come Back to Haunt It

British Airways Cost-Cutting Zeal Might Have Come Back to Haunt It

Chris Bryant, Bloomberg

Since Alex Cruz took over as Chief Executive, British Airways has been acting increasingly like a low-cost carrier. And while the IT debacle isn't necessarily a direct result, it will fuel the impression among consumers that they aren't now the priority.

2 years ago

British Airways and Iberia Flyers Face Third Day of Cancellations, Delays

British Airways and Iberia Flyers Face Third Day of Cancellations, Delays

Associated Press

The union GMB tied the systems outage to layoffs in 2016. That's tough to evaluate because British Airways has been silent on what caused the mammoth outage.

2 years ago

British Airways Flights to Resume Although Ongoing Disruptions Expected

British Airways Flights to Resume Although Ongoing Disruptions Expected

Jill Lawless, Associated Press

Getting through an IT crisis isn't just about fixing servers and stitching an airline's systems back together but also should include an aggressive communications effort for passengers. Many British Airways flyers complained they weren't getting enough information from the airline.

2 years ago

British Airways Cancels All Flights From London Saturday

British Airways Cancels All Flights From London Saturday

Associated Press

There have been a flurry of airline systems outages over the last couple of years. British Airways is the latest carrier dealing with the disruption.

2 years ago