Deanna Ting, Skift
Expect all the other major hotel brands to be revamping their reservations systems just like IHG has, and Marriott soon will, too.
5 months ago
Mary Schlangenstein, Bloomberg
Amadeus had a huge coup last year when it shifted Southwest off a domestic reservation system run by its rival Sabre. But there have been five outages to date, raising yellow flags.
1 year ago
Sean O'Neill, Skift
Choice's decision to build its own reservation system in-house is a poke in the eye to the many technology companies that sell systems to hotel chains.
1 year ago
Chris Bryant, Bloomberg
Since Alex Cruz took over as Chief Executive, British Airways has been acting increasingly like a low-cost carrier. And while the IT debacle isn't necessarily a direct result, it will fuel the impression among consumers that they aren't now the priority.
2 years ago
Associated Press
The union GMB tied the systems outage to layoffs in 2016. That's tough to evaluate because British Airways has been silent on what caused the mammoth outage.
2 years ago
Jill Lawless, Associated Press
Getting through an IT crisis isn't just about fixing servers and stitching an airline's systems back together but also should include an aggressive communications effort for passengers. Many British Airways flyers complained they weren't getting enough information from the airline.
2 years ago
Associated Press
There have been a flurry of airline systems outages over the last couple of years. British Airways is the latest carrier dealing with the disruption.
2 years ago