Articles tagged “refunds”

This investment in Intrepid caps intense interest from private equity investors in the multi-day tour operator sector over the last few years, and the expected post-pandemic travel boom will likely see many more such deals happen.

This lawsuit on behalf of hosts will do little to deter Airbnb's proposed initial public offering. Although it will generate negative headlines, large companies like Airbnb often treat class action lawsuits as the price of doing business.

Airlines such as Ryanair, as well as hotels, have long argued that online travel sites are stingy about providing them with customer information, and that's a solid point. Could Ryanair have done more until now to provide passengers with refunds? Definitely.

Several airlines have extended the length of time passengers have to use travel credits. Are they trying to be nice? Or are they trying to make sure passengers use credits over time, and not all at once?

Many travelers no longer want to take some trips this year for various reasons, even if their flights haven't been canceled. A new automated solution will speed up the pace at which airlines can rebook passengers by overriding the restrictions on tickets bought before the crisis.

Airlines want to do everything they can do hold onto cash. Many of them are in a rough position. But they still have to honor their pre-Covid-19 policies.

A new world order for travel lies ahead. How quickly travelers adapt, and more importantly how quickly travel companies adapt to the changing behaviors, will be key.

Suing an airline is a drastic measure, but shows how deep this crisis is.

Airbnb initially made a pro-guest decision on refunds, but it now realizes its policy and its outreach to hosts was clumsy and unsatisfactory. Hosts still won't be pleased, but the optics and financials aren't as bad as before.

It's a decisive moment for short-term rental companies. When it comes to coronavirus-addled short-term rental cancellation and refund policies, Airbnb sided with guests while Vrbo shrugged its shoulders to soothe property managers and owners. Who has the longer memory?