Articles tagged “payments”

Travel is officially back in full swing, but consumer habits have shifted. Affirm’s new report, “On the Move: What Today’s Travel Trends Mean for Your Business,” touches on key market trends and explains how travel businesses can attract customers by offering payment options that meet their individual needs.

Optimizing the guest experience doesn’t start when a customer arrives at the boarding gate or checks into a hotel room. It’s time for travel brands to focus on uncovering opportunities earlier in the journey: the online checkout process.

Digital payments have grown rapidly in Latin America, where a large percentage of residents have actually never had a bank account. But the systems need to be coordinated for visitors to really cash in on it.

Most pieces of hotel research tend to look at how guests feel about staff service levels, or fluffier stuff like dining and decor, but a new psychological study commissioned by Amadeus reveals the extent to which a brand can be damaged by a poor payment experience.

Amazon is doing travel these days in India in its own image — as a way to build even greater traction for Amazon Pay. Hey Amazon, where to next?

In this video from Skift Future of Lodging Forum 2022, we hear from Eric Liebman, senior vice president, SVP strategic partnerships, at JCB International Credit Card on how the hospitality industry can harness guest-centric payments to drive their customer and revenue strategies.

Hotels are looking to upgrade the tech that guests use to order and pay for food. Toast's move into the market takes advantage of a surge in hotel spending on cloud-based systems, a key ingredient for upselling travelers.

Selina's launch of a loyalty card will be eyed by other emerging brands in travel lodging. Its choices in marketing the card to early-career travelers will be watched by all hoteliers coveting that segment.

In this video from Skift Forum Europe, we hear from Planet’s chief marketing officer, Rory O’Neill, and vice president, hospitality payment solutions, Manika Singh, on how the right payment solutions can help hotels create great customer experiences as well as solve post-pandemic operational challenges.

As part of its "connected trip" and loyalty strategy, Booking Holdings argued it can convince hotels and other partners to offer up substantial discounts and perks, and this would spur incremental bookings. But do hotels really want to be a cog in building the Booking.com brand?