Articles tagged “passenger experience”

When it launches at the end of 2013 it will primarily use U.S. airlines operating in and out of Canada.

Ryanair demonstrates better than any other airline how the most important ingredient to short-term success is a very cheap entrance fee. Charge just a few pounds at the door and stick them with optional fees to get to the profits.

These tips require a little extra research or paying up for legroom -- that is unless you're willing to try wooing the attendant at the counter for an upgrade.

Gogo’s latest IPO amendment shows Wi-Fi installations and sales are growing, but it's troubling that the percentage of passenger firing up their their laptops to use Gogo's service remains flat and relatively low.

Who said only the people who pay fees are hit by them? The extra few inches in premium economy come from somewhere, and the the longer lines at TSA checkpoints slow down everyone.

Inflight Wi-Fi company Gogo provides free Wi-Fi for a number of partners, but probably hopes customers will end up paying Gogo to reach the sites they care about instead of browsing eBay for free.

OK, it's not extra legroom. But give Hawaiian a bit of credit for serving something other than a turkey sandwich and half a can of RC cola.

There is a market for child-free zones on flights, although they could be a logistical and political nightmare.

Airlines aren't necessarily swayed by the iPad's cool factor, but they love the idea of massive fuel savings as well as the simplification of airplanes' wiring systems that the tablet offers.

Not only does this Delta remix video hit all the right notes, it calls attention to the bizarre robot-flight attendant the airline uses in its current safety video.